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Battery Drain on Galaxy watch 5 series

(Topic created: 12-13-2022 02:07 PM)
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TheRev
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Galaxy Watch
I have a Watch 5, fine tuned to get me continuous 36-40 hours. Last night the watch got an update, and this is how it's going so far. Not a good omen. 🥺
 
Anyone having same results or can comment?
 

 

 

 

 

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Samsung_Moderator
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Galaxy Watch

Hello, I understand how frustrating it is for the watch to overheat and drain the battery. Give these troubleshooting steps a try for battery drain and help determining what is causing the battery drain:

 

1. Go to the Samsung members app and open the app

2. Tap on the support section at the bottom of the screen

3. Your Galaxy watch 5 or 5 pro should be list

      A. If you watch is not listed please make sure the software is up to date on your watch.

4. Install should be selected, tap on install

5. Tap on get started when it appears

6. Tap on battery status in the top left corner

 

There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Keep reading to learn more about how to increase your watch's battery life. Give these links a try for some troubleshooting steps for reduced battery life on your watch: https://www.samsung.com/us/support/troubleshooting/TSG0100323 and https://www.samsung.com/us/support/answer/ANS00078033/

 

You can also try to change up the network settings:
Swipe down > Settings > Connections > Mobile networksAuto

 

Last step would be to verify the software is up to date and try doing a factory reset, https://www.samsung.com/us/support/answer/ANS00084702/,. If the issue continues, the watch will need to be serviced. You can use the following link below to request service. https://www.samsung.com/us/support/service/  or by contacting customer service directly at 1-800-726-7864.

If you are using an international watch, we would recommend reaching out to the service team in your area using the following link: https://www.samsung.com/us/common/visitlocationsite.html

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TheRev
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Galaxy Watch
For my original post...Screenshot_20221213_180036_Galaxy Watch5 Manager_1000011833_1670968836.jpg
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Hello, I understand how frustrating it is for the watch to overheat and drain the battery. Give these troubleshooting steps a try for battery drain and help determining what is causing the battery drain:

 

1. Go to the Samsung members app and open the app

2. Tap on the support section at the bottom of the screen

3. Your Galaxy watch 5 or 5 pro should be list

      A. If you watch is not listed please make sure the software is up to date on your watch.

4. Install should be selected, tap on install

5. Tap on get started when it appears

6. Tap on battery status in the top left corner

 

There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Keep reading to learn more about how to increase your watch's battery life. Give these links a try for some troubleshooting steps for reduced battery life on your watch: https://www.samsung.com/us/support/troubleshooting/TSG0100323 and https://www.samsung.com/us/support/answer/ANS00078033/

 

You can also try to change up the network settings:
Swipe down > Settings > Connections > Mobile networksAuto

 

Last step would be to verify the software is up to date and try doing a factory reset, https://www.samsung.com/us/support/answer/ANS00084702/,. If the issue continues, the watch will need to be serviced. You can use the following link below to request service. https://www.samsung.com/us/support/service/  or by contacting customer service directly at 1-800-726-7864.

If you are using an international watch, we would recommend reaching out to the service team in your area using the following link: https://www.samsung.com/us/common/visitlocationsite.html

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