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Battery life is destroyed by latest Tizen update

(Topic created: 03-01-2021 12:08 PM)
userI7uq2upYDD
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Galaxy Watch

I have the Galaxy watch 42mm in rose gold. Last night it did a new Tizen update and now my battery is dying - from a full charge to dead in less than 2 hours! It takes longer to recharge than it does for it to die again.  HELP!!!

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SamsungRei
Samsung Moderator
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Galaxy Watch

Thank you for reaching out. I can understand how frustrating this can be. A factory reset is the recommended troubleshooting step for battery drain. If the issue is not corrected or if you are unable to connect after completing the reset, the next step would be to have the watch serviced. For service options, please send a private message with the model code and the serial number or IMEI number of the watch. http://bit.ly/2XERsky



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14 Replies
Members_gLaimzT
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Galaxy Watch

Mine as well. It went from 77% to zero in under an hour. I can't even get it to turn on or charge at this point. I have a Galaxy Watch Active. It's now charged to 48%, but previously when I tried to turn it on while on the charger it would immediately show zero charge.

userI7uq2upYDD
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Galaxy Watch

I finally got home to my charger. Watch completely dead. I put on the charger and let it get to 9%, then turned it back on and replaced on the charger. It started LOOSING charge even as it was supposed to be charging! 😡😡 Turned back off, replaced on charger and it's up to 12%. I have no hope at all that it will last when turn it back on. Sooo ticked off!! 

Members_gLaimzT
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Galaxy Watch

Samsung Support Twitter told me to factory reset and now it's stuck in "finishing pairing" and I can't get it to finish. Even after a factory reset it went from 100% to 17% in three hours. Fix this! My watch is completely non-functional. 

userI7uq2upYDD
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Galaxy Watch

OMG! That is exactly where I'm at too. Did a backup, then reset. Now the watch says "check your phone to complete setup", and the phone is stuck in "finishing pairing limbo". Nothing will function! Grrrrr. FIX THIS NOW!!!!

I've uninstalled the app, restarted my phone, turned the watch off and on..... NOTHING!!

userI7uq2upYDD
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Galaxy Watch

Have you received any help as to how to reconnect the watch? I'm going nuts over this.

lmrg
Constellation
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Galaxy Watch
Mine as we. This is the second time it has happened too me. First it was with the Samsung watch 3 and now the Samsung galaxy watch. It was working fine with Samsung Ultra 20. but after the new 5 Tizen update it destroyed it.

Luis
user1GvvMY9TEK
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Galaxy Watch

Ugh.  Was worried about this when it went from 85% to 15% in 4h.  Any idea how to uninstall & revert to the previous Tizen? 

userI7uq2upYDD
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Galaxy Watch

I want to know what Samsung is going to do to fix this!!!!!

user235CXKPQiO
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Galaxy Watch

I am having the same issue with my Watch Active 2- I installed the update yesterday and I am only getting 45 minutes of use on a full charge.  Please help