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Original topic:

Battery no longer charges

(Topic created: 05-31-2020 01:57 PM)
useru8eniQqT54
Constellation
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Galaxy Watch

How do I get it replaced 

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

If your watch's battery is completely discharged, it will not power on. You'll need to charge it before turning it on. If the watch will not power on or is running low on battery and doesn't seem to charge, the problem could be anything from the battery, connection, the charger, or the watch itself. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01003100/

 

If you continue to experience these symptoms after trying the troubleshooting steps above, I would recommend a service repair. Can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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1 Reply
Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

If your watch's battery is completely discharged, it will not power on. You'll need to charge it before turning it on. If the watch will not power on or is running low on battery and doesn't seem to charge, the problem could be anything from the battery, connection, the charger, or the watch itself. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01003100/

 

If you continue to experience these symptoms after trying the troubleshooting steps above, I would recommend a service repair. Can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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