Ordered a Samsung Galaxy Watch 2 days ago (Nov 24). During the online order process, it stated my ordered would be delivered between Dec 2 and Dec 9. Once I submitted the order online, it stated it would be delivered Dec 23. Nice switch-aroo Samsung. I decided I'd cancel the order and purchase it somewhere else who could delivery it to me sooner, since Samsung's price was no better then any of the others. So I immediately called customer service (who were worthless by the way) and they told me "sorry but we can't cancel your order." What?! So now I have to wait a month for them to delivery it, refuse the delivery, wait for it to be returned to them, and then wait some more until they decide to issue me a refund to my credit card. So I'll have over $360 tied up for probably 2 month or more. You're ordering policy is no better than some fly-by-night operation! And your customer service is equally pathetic!
I've been a loyal Samsung customer for 20 years or more and have purchased 10's of thousands of dollars on your products. So congratulations Samsung, you've angered me enough over your handling of this issue that you're going to lose all my future business (including the purchase of your Galaxy Smart Watch). Wow, I thought you are a stand-up company. Boy was I wrong.