I have a 46mm Galaxy Watch and the rotating bezel popped off in which the 4 tiny ball bearings came out along with the little springs that it has. The watch is not broker, its merely the bezel popped off. I was told warranty would not cover this after I had sent it in and Samsung told me I would have to pay $250 for a new LCD screen!!! There is no issue with the LCD screen and I am not paying 2/3 the price I paid for the watch for an unnecessary repair. So, I will repair it myself, right? I was given Samsungs parts facility to call and what was I told? THEY DONT SELL THOSE PARTS! So now I am stuck in a rock and a hard place and Samsung has been ZERO help with helping fix this problem. I have been a fan of Samsung products for my entire life but this issue and how it is being handled makes me want to throw out every Samsung product I have. Does anyone else have a solution seeing Samsung could care less about a customer??
Hi Brother (or Sister),
I had the same problem and Samsung is unable/unwilling to assist. But I found a European solution. You will have to buy the fix in Euro (about $10 USD) plus shipping but it is what you need for the bezel to remain in place. I have attached a link to a supplier of the Bezel Gasket and springs you need to fix!
Let me know if you have any questions.