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Original topic:

Bixby update error message

(Topic created: 01-17-2020 06:45 AM)
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userETIxSpn0I2
Asteroid
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Galaxy Watch

New Active watch 2 purchased Christmas at US Costco.  Received notification to update Bixby. When I click update get a message that this app is no longer available, our isnt supported in this country or on this device.  Although I dont regularly use Bixby it was previously installed and functional.  Anyone else with this problem?  How do I resolve the error?

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usermkctxa3xCZ
Cosmic Ray
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Galaxy Watch

Spent an hour chatting...had to back up all apps and reset watch...all working now but major PITA going through permissions again for every app.  Major Samsung screwup.

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13 Replies
usere0DqenpidW
Constellation
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Galaxy Watch

I'm getting the same message on my Galaxy Watch, very frustrating.

Solution
usermkctxa3xCZ
Cosmic Ray
Options
Galaxy Watch

Spent an hour chatting...had to back up all apps and reset watch...all working now but major PITA going through permissions again for every app.  Major Samsung screwup.

userbfHtLalt6t
Constellation
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Galaxy Watch

Thanks for sharing, got the same error. Major screwup by Samsung indeed.

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Pureboy
Constellation
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Galaxy Watch

I had the same error today, that Bixby wanted a update but goes nowhere once i hit update. Solved the issue by just restarting the Galaxy Active Watch. Now its working good. This maybe due to new software update Watch one UI 1.5.

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user00Hkqm5EL8
Astronaut
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Galaxy Watch

This is a ridiculous solution. I bought my watch for emergencies because I dont carry my phone around when outside and problems with my ankle going out. The watch is useless to me without this feature. 

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Pureboy
Constellation
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Galaxy Watch

Restart the watch, worked for me. Had the same error today.

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userqiy2rJYfeK
Constellation
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Galaxy Watch

Who's got time for this garbage? Heading to the Apple store...

usermkctxa3xCZ
Cosmic Ray
Options
Galaxy Watch

Given the cost of Apple watch and phone, my out of pocket of $260 is a great deal.  All other watch functions work flawlessly and am anxiously awaiting ECG and fall detection.  Bought the watch as a gadget to play with and am satisfied.  Love when life offers choices.

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

I would like to look into this further. Can I please have your:

 

Full model number:

Baseband version:

Bixby Version:

Service Provider:

LTE or Bluetooth:

Device your watch is paired with:

Android version on your device:


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