cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Asteroid

Bixby update error message

JUMP TO SOLUTION

New Active watch 2 purchased Christmas at US Costco.  Received notification to update Bixby. When I click update get a message that this app is no longer available, our isnt supported in this country or on this device.  Although I dont regularly use Bixby it was previously installed and functional.  Anyone else with this problem?  How do I resolve the error?

1 SOLUTION

Accepted Solutions
Highlighted
Asteroid

Re: Bixby update error message

JUMP TO SOLUTION

Spent an hour chatting...had to back up all apps and reset watch...all working now but major PITA going through permissions again for every app.  Major Samsung screwup.

View solution in original post

Reply
Loading...
13 REPLIES 13
Highlighted
Constellation

Re: Bixby update error message

JUMP TO SOLUTION

I'm getting the same message on my Galaxy Watch, very frustrating.

Reply
Loading...
Highlighted
Asteroid

Re: Bixby update error message

JUMP TO SOLUTION

Spent an hour chatting...had to back up all apps and reset watch...all working now but major PITA going through permissions again for every app.  Major Samsung screwup.

View solution in original post

Reply
Loading...
Highlighted
Astronaut

Re: Bixby update error message

JUMP TO SOLUTION

Thanks for sharing, got the same error. Major screwup by Samsung indeed.

Reply
Loading...
Highlighted
Constellation

Re: Bixby update error message

JUMP TO SOLUTION

I had the same error today, that Bixby wanted a update but goes nowhere once i hit update. Solved the issue by just restarting the Galaxy Active Watch. Now its working good. This maybe due to new software update Watch one UI 1.5.

Reply
Loading...
Highlighted
Astronaut

Re: Bixby update error message

JUMP TO SOLUTION

This is a ridiculous solution. I bought my watch for emergencies because I dont carry my phone around when outside and problems with my ankle going out. The watch is useless to me without this feature. 

Reply
Loading...
Highlighted
Constellation

Re: Bixby update error message

JUMP TO SOLUTION

Restart the watch, worked for me. Had the same error today.

Reply
Loading...
Highlighted
Constellation

Re: Bixby update error message

JUMP TO SOLUTION

Who's got time for this garbage? Heading to the Apple store...

Reply
Loading...
Highlighted
Asteroid

Re: Bixby update error message

JUMP TO SOLUTION

Given the cost of Apple watch and phone, my out of pocket of $260 is a great deal.  All other watch functions work flawlessly and am anxiously awaiting ECG and fall detection.  Bought the watch as a gadget to play with and am satisfied.  Love when life offers choices.

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Bixby update error message

JUMP TO SOLUTION

I would like to look into this further. Can I please have your:

 

Full model number:

Baseband version:

Bixby Version:

Service Provider:

LTE or Bluetooth:

Device your watch is paired with:

Android version on your device:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...