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useraxyRB8sUeq
Astronaut

Bixby

Just updated bixby on my Galaxy watch and now it's not working. Fix it!!!

18 REPLIES 18
Mugrunty
Asteroid

Re: Bixby

Same here. It just says unknown error after agreeing with the new terms. I've tried rebooting and stopping bixby on the watch. Same results.

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Samsung Moderator
Samsung Moderator

Re: Bixby

What type of device are you pairing with your Galaxy watch?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Samsung_qSIgETx
Astronaut

Re: Bixby

Same here. I have it connected to my Samsung J7. I've done everything I can think of and reset everything with no luck!

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usernzQFtkA8Ho
Astronaut

Re: Bixby

Same issue on my Active Watch 2. No help from Support. 

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userhbzgwIz16N
Constellation

Re: Bixby

Same issue. Samsung galaxy watch paired with s8 plus. 

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uservMJs8gXqPt
Constellation

Re: Bixby

Same here after update stopped working on galaxy watch ...I hioe it gets fixed soon!

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user2UB0FnraPL
Astronaut

Re: Bixby

I found this solution on Reddit and it worked:

Pull up Bixby through the app on your phone or by using your voice. When the agreement pops up, hit back once. That's it! 

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userrlS0RoQiya
Constellation

Re: Bixby

I have the same problem in Germany. But I Use a S7 and there is no Bixby on the Phone. This solution doesn't work for me.

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sedwardson
Constellation

Re: Bixby

I too have this problem. I have a Galaxy S8 and a Smartwatch SM R800 and after the request to acknowledge the personal data statement, I click the arrow to the right and get "Unknown Error". Please release a fix for this soon. Thanks
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