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Body Composition Data Disappeared

(Topic created: 08-09-2022 06:19 PM)
user4e05KPXsFI
Constellation
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Galaxy Watch

When I measure body composition on my watch it DOES sync with the Samsung Health app as you can see in picture 1.  But when I click on Body Composition in the app all the records (since I got the watch 10 months ago) have disappeared (picture 2). The whole history is gone and not even the latest data shows up. It is completely empty. It should look like the example in picture 3.Screenshot_20220810-095018_Samsung Health.jpgScreenshot_20220810-095024_Samsung Health.jpghealth-mo-10howto-01-step04.jpg

The 85kg you see on top of picture 2 is the latest target I set 4 days ago and it was still working fine then.

 

 

 

 

 

 

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Hello, We understand how frustrating it is when the data does not display properly in the Samsung Health app. The suggested troubleshooting includes steps such as:

1. Clearing the app cache https://www.samsung.com/us/support/answer/ANS00077611/ 

2. Rebooting both the phone & the watch

3. Uninstalling & reinstalling Samsung Health app

4. Making sure the watch, phone, and apps are up-to-date

5. Submit an error report using the Members app. https://www.samsung.com/ae/support/mobile-devices/how-to-send-error-report-in-your-galaxy-device/ 

If the data is still missing or the feature continues to not work, you will need to reach out to the Samsung Health team directly by calling 1-855-795-0509.

For assistance outside the U.S., please reach out to support for your area here: https://www.samsung.com/us/common/visitlocationsite.html

 

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userutwk0muCly
Astronaut
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Galaxy Watch

Yes this has just started happening to me too since the Samsung Health App updated via Google Play yesterday. I also have a galaxy watch 4 & am using the S22 ultra phone.

Since the update the body composition tile in the Samsung Health App does not update to the latest measurement, and when you select the tile all the details are all missing. Just a blank graph and a "record" button shows. Same for when you are in the body composition tile on the watch, & select "show on phone" - the same blank page will open on the phone. I can see the watch measurements ARE still making it to Samsung Health by tapping on the bars icon thing (the icon between the three dots & the words "Body Composition"), as when you go to todays date on that graph, the latest & correct numbers show under today's date. So the history is all there, it's just the tile won't update & the details page shows blank.

Things I have tried include: fully closing the app, clearing the app cache, rebooting both the phone & the watch, uninstalling & reinstalling Samsung Health app, disconnecting & repairing my watch to the phone, checking for watch updates (there were none). None of that worked, however if you uninstall/re-install the Samsung Health app & it restores your synced data from the cloud, it will show the latest numbers on the body composition tile within the app again (until you take another measurement that is). However it will still show the same blank page when you try and open the tile to get details. 

I reported this via a review in the Google Play Store and got an overused cut & paste response to phone Samsung.  Really?! I'm in NZ. I'm not phoning Korea or the USA or wherever the number is for. In the contact developer details in Google Play store it lists a noreply email. Really super helpful.... NOT.

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Solution
Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Hello, We understand how frustrating it is when the data does not display properly in the Samsung Health app. The suggested troubleshooting includes steps such as:

1. Clearing the app cache https://www.samsung.com/us/support/answer/ANS00077611/ 

2. Rebooting both the phone & the watch

3. Uninstalling & reinstalling Samsung Health app

4. Making sure the watch, phone, and apps are up-to-date

5. Submit an error report using the Members app. https://www.samsung.com/ae/support/mobile-devices/how-to-send-error-report-in-your-galaxy-device/ 

If the data is still missing or the feature continues to not work, you will need to reach out to the Samsung Health team directly by calling 1-855-795-0509.

For assistance outside the U.S., please reach out to support for your area here: https://www.samsung.com/us/common/visitlocationsite.html

 

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