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Original topic:

Body composition won't go above 80% after recent update on Galaxy watch 4

(Topic created: 10-13-2021 08:40 AM)
Gordon_Freeman
Cosmic Ray
Options
Galaxy Watch

All of the sudden I cannot get the Body Composition to go past 80% to finish. I tried resetting my watch and it doesn't fix it either....what the heck happened?

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Thank you for following up. The next step I would recommend is a service repair. Please feel free to reach out to us directly via one of the following options and include a link to this thread.

 

1. Facebook Messenger: http://m.me/samsungsupport

2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513

3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

4. UbreakIfix which is a Samsung Authorized walk-in service center: https://www.samsung.com/us/support/ubreakifix

5. Private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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19 Replies
dortyboy
Comet
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Galaxy Watch
Trying Uninstalling and installing
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Gordon_Freeman
Cosmic Ray
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Galaxy Watch

It is a tile and not really an app. I removed it and added it back. No luck. Also it got reset when I reset my watch. No luck with that one either...other ideas? Is there a sensor to clean or reset that would help?

 

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dortyboy
Comet
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Galaxy Watch
Send an error report to Samsung. If that doesn't work, delete and reinstall the gear app on your phone
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Gordon_Freeman
Cosmic Ray
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Galaxy Watch
Even though it doesn't give me an error code?
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dortyboy
Comet
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Galaxy Watch
I don't think you need a code. It just takes the data from the app and forwards it
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Gordon_Freeman
Cosmic Ray
Options
Galaxy Watch

Thanks! I got it sent in. Will see if I get anything back....Have you had anything get fixed by removing and reinstalling the Galaxy wearable app?

 

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Nike007
Astronaut
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Galaxy Watch
Mine gets stuck at 67% sometimes. I then make sure the watch is tight enough and bit higher on the hand. Also try rubbing yr fingers a bit..too dry fingers seem to cause it to get stuck. Jst based on my experience. Trying a few times i can get it to wrk fine
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Gordon_Freeman
Cosmic Ray
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Galaxy Watch

Ok, did a complete removal of galaxy wearable app on my phone, which removed everything off my watch. Basically did a reset of everything. Got it re-connected. Re-installed and re-enabled all of the permission settings for Samsung Health app (which I am not a big fan of but anything to get this to work again). Seems a little different when I run the Body Composition App. It will run all the way up to 66% and stop. Try again, instead of going back to 0% and start over, it then continues until it hits 99%. Then it never finishes. Does matter if I wipe my hands off, use fresh water on them or just get done eating greasy BBQ. The results are the same every time...

I would like to know what happened after Oct 1st/2nd. update. This worked perfect for me every time I used until that update got installed and the one that was released on Oct 12...

Gordon_Freeman
Cosmic Ray
Options
Galaxy Watch

Contacted support, they suggest to call Samsung Health App department instead....so I did. Went through the same thing with the app. Backup, remove and reinstall. Same thing....Gets to 66% stops and then goes to 99% and never finishes. Ugghh....