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userfazmGbSMUV
Asteroid

Brand new Galaxy watch not charging

Had anyone come across a solution for watch not charging when it sits on the charger overnight. And flashing red light on dock. Watch is only a couple weeks old and I also get an overheating warning when I'm not using it just on my wrist in the house for no reason.

3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: Brand new Galaxy watch not charging

Are you using the original charger that came with the Galaxy watch? Have you tried resetting the Galaxy watch?

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userfazmGbSMUV
Asteroid

Yes I'm using the original charger and I have not tried t...

Yes I'm using the original charger and I have not tried to reset it as it's not even that old don't think I've even worn at more than 5 times. What would resetting do to help with charging issue the reason I ask is I don't wanna reset it for no reason cause it takes a while to a store everything but if it will fix it I'm all for it. I do appreciate your help on this matter as well thank you very much I love the watch

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Samsung Moderator
Samsung Moderator

Re: Yes I'm using the original charger and I have not tried t...

Thank you for following up. Resetting the watch takes the device back to factory settings. It allows us to rule out if there was a conflict from any apps or software issue.

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