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Burn/Rash from watch

(Topic created: 04-21-2021 02:21 PM)
userEPZXhUjETP
Constellation
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Galaxy Watch

I developed a itching rash on my wrist.  I then gave time to heal and replaced the band with a leather band with the same result. I cannot wear this watch for this reason.  Help.

20210421_171243.jpg

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Hello and thank you for reaching out, we certainly understand the concern of the watch leaving any marks on your wrist. We would like to have our specialized team investigate this matter further with you. 

The quickest way to reach this team would be to call us directly at, 1-800-726-7864. Our support team will confirm your information and get you transferred over to them directly. Please have the following information ready as it will be requested. 

Name, Street address, Best Contact Number, email, Product Model & Serial numbers, and the photo you have provided here along with any medical documentation if medical attention was needed. 

If you don't wish to call in, I would recommend speaking with our Live Chat team at: https://www.samsung.com/us/support/?chat=auto 

 

And as always, if you have any additional questions, you can reach out to one of our moderators directly by clicking on a Mod's name and selecting the message option. Alternatively, you can click the following link: https://bit.ly/3fbRevo  We'd be happy to help any way we can. 

Wishing you a speedy recovery! 


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girlygirl260
Astronaut
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Galaxy Watch
Try the sylacone bands and mak nsure to keep your wrist dry
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Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

Hello and thank you for reaching out, we certainly understand the concern of the watch leaving any marks on your wrist. We would like to have our specialized team investigate this matter further with you. 

The quickest way to reach this team would be to call us directly at, 1-800-726-7864. Our support team will confirm your information and get you transferred over to them directly. Please have the following information ready as it will be requested. 

Name, Street address, Best Contact Number, email, Product Model & Serial numbers, and the photo you have provided here along with any medical documentation if medical attention was needed. 

If you don't wish to call in, I would recommend speaking with our Live Chat team at: https://www.samsung.com/us/support/?chat=auto 

 

And as always, if you have any additional questions, you can reach out to one of our moderators directly by clicking on a Mod's name and selecting the message option. Alternatively, you can click the following link: https://bit.ly/3fbRevo  We'd be happy to help any way we can. 

Wishing you a speedy recovery! 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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MrNobody1
Astronaut
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Galaxy Watch
I'm also having this issue. Rash on skin.
SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Thank you for reaching out. I would be happy to look into this further for you. Can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userwuIKc18pt2
Constellation
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Galaxy Watch

Dear Samsung 

When I wear my watch I get a Rash from Band the Samsung 46mm Smartwatch band. See photos. I’ve tried cleaning washing band in soap and water, I’ve even stopped wearing it for awhile to let my wrist heal but when I put it back on after a day or two the rash will come back which itches and gives the skin a permanent burn mark.. What can you do. I’ve read on some other posts I’m not the only one with this problem

60459712-164F-4941-8374-156E91423305.jpeg

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Sincerely 

Michael B

480Bronco
Astronaut
Options
Galaxy Watch
This looks like contact dermatitis. I get it as well if I wear bands that won't allow moisture to evaporate while wearing the watch. Also, don't let water get trapped under your watch band when washing hands.

I fixed the problem by switching to the metal mesh band on my apple watch.

I don't have a Samsung watch but it appears to have a rubber strap, which is what caused my issue originally. If you see a doctor, they'll likely RX some topical steroid to get it to heal faster.

In short, see your doc.
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