Burn/Rash from watch

[userEPZXhUjETP]

I developed a itching rash on my wrist.  I then gave time to heal and replaced the band with a leather band with the same result. I cannot wear this watch for this reason.  Help.

 

[girlygirl260]

Try the sylacone bands and mak nsure to keep your wrist dry

[SamsungAdam · Accepted solution]

Hello. I can definitely see how this would be concerning!  I hope you are okay, and I sincerely apologize for any inconvenience that this is caused you!  We do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved.

Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc.

The quickest way to reach this specialized team is by calling 1-800-726-7864.

Alternatively, you can reach out to our Facebook or Twitter Support teams to set up a call back.

If you don’t wish to call, I would recommend speaking with our Live Chat team.

[MrNobody1]

I'm also having this issue. Rash on skin.

[SamsungAdam]

Thank you for reaching out. I would be happy to look into this further for you. Can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:

[userwuIKc18pt2]

Dear Samsung 

When I wear my watch I get a Rash from Band the Samsung 46mm Smartwatch band. See photos. I’ve tried cleaning washing band in soap and water, I’ve even stopped wearing it for awhile to let my wrist heal but when I put it back on after a day or two the rash will come back which itches and gives the skin a permanent burn mark.. What can you do. I’ve read on some other posts I’m not the only one with this problem

 

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Sincerely 

Michael B

[480Bronco]

This looks like contact dermatitis. I get it as well if I wear bands that won't allow moisture to evaporate while wearing the watch. Also, don't let water get trapped under your watch band when washing hands.

I fixed the problem by switching to the metal mesh band on my apple watch.

I don't have a Samsung watch but it appears to have a rubber strap, which is what caused my issue originally. If you see a doctor, they'll likely RX some topical steroid to get it to heal faster.

In short, see your doc.