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userCOzU6S8XER
Constellation

Burn while wearing Samsung galaxy watch

Has anyone been burned while wearing this watch. When I take he watch off and turn it over, I can see smoke coming from the watch and it smells of an electrical fire.

3 REPLIES 3
userFTk1XaJhso
Constellation

Re: Burn while wearing Samsung galaxy watch

When outside temperature is high your body temp is high too so the watch has a cool down as a part of the watch system can't work in long periods of heat, watch will shut down or go in safe mode or you have a malfunction watch.

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Samsung Moderator
Samsung Moderator

Re: Burn while wearing Samsung galaxy watch

@userCOzU6S8XER Thank you for reaching out. Can I please have your full model number and serial number in a private message: http://bit.ly/2JH2rq2

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Re: Burn while wearing Samsung galaxy watch

Though I do have a bad habit of doing this, as I like my watches worn snug tight, I wouldn't recommend having the strap on too tight when the weather is hot out. I used to be told in hot weather it's better to wear watches more loose.

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