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Original topic:

Burns on skin SSG 6watch

(Topic created: 11-21-2023 05:59 PM)
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Gamermom3
Constellation
Options
Galaxy Watch
I have had my watch for about a month now and recently noticed itchy, irritated, blistered, red, a little swollen patch where my watch sits on my wrists. I've had and used a Samsung watch for years and this is the first time I've ever experienced this issue. I don't wear it in the shower. I do wear it some nights to track my sleep and I keep the skin dry and moisturized under the watch. Anyone else having this issue? 

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Hello. I can definitely see how this would be concerning!  I hope you are okay, and I sincerely apologize for any inconvenience that this is caused you!  We do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved.

 

Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc.

 

The quickest way to reach this specialized team is by calling 1-800-726-7864.

 

Alternatively, you can reach out to our Facebook or Twitter Support teams to set up a call back.

 

If you don’t wish to call, I would recommend speaking with our Live Chat team.

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3 Replies
diamondgonnamarry
Astronaut
Options
Galaxy Watch
Yeah I did try keeping the watches band loose and it might help to try a band made for sensitivity
userXeVcapCbBD
Asteroid
Options
Galaxy Watch
I have had this too; I was putting the watch band on tight like I would with other watches. I have been wearing it one notch looser and the irritation stopped, all features still work as expected too 🙂
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Hello. I can definitely see how this would be concerning!  I hope you are okay, and I sincerely apologize for any inconvenience that this is caused you!  We do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved.

 

Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc.

 

The quickest way to reach this specialized team is by calling 1-800-726-7864.

 

Alternatively, you can reach out to our Facebook or Twitter Support teams to set up a call back.

 

If you don’t wish to call, I would recommend speaking with our Live Chat team.

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