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Constellation

Burns with no resolution from corporate

I received a Galaxy rose gold watch as a christmas gift in Dec 2019.  I contacted Samsung customer service regarding burns and blisters to my wrist. They requested that I return the watch.  Samsung received the watch in Jan 2020 and I have not gotten a resolution as of Sept 2020.  Samsung has my $400 watch and has provided no assistance other than multiple escalations to Corporate since Feb 2020.  Has anyone received a resolution of any type from corporate for injuries (possible refund, a replacement watch that doesn't cause burns, or a fix (work-a-round) to the watch burns?

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Samsung Moderator
Samsung Moderator

Re: Burns with no resolution from corporate

Thank you for reaching out. I am very sorry to hear about this! Will you please send a private message with one of your ticket numbers so I may look into this for you? http://bit.ly/2XERsky



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