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Asteroid

Calories Burned Wrong on Galaxy Watch

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I've been using my watch for three weeks and I love it overall.

 

My first workout was a little weird... It logged Elliptical work for 400 calories and logged another workout for 700 at the same time.

 

I start my workouts manually now and the calories burned are always low. I synchronize every workout in MapMyFitness through SHealth,  and the calories count transferred in the app are correct!!

 

Am I doing something wrong?

 

Thanks!

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Samsung Moderator
Samsung Moderator

Re: Calories burned wrong on watch

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I would recommend reaching out to our S-Health team directly at 855-795-0509.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Samsung Moderator
Samsung Moderator

Re: Calories burned wrong on watch

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I would recommend reaching out to our S-Health team directly at 855-795-0509.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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Astronaut

Re: Calories burned wrong on watch

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it stinks for calorie counting..not even close.  I could sit on my couch and it would count as many calories as a full blown kickboxing workout for an hour

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Asteroid

Re: Calories burned wrong on watch

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After a few experiments, I have determined that the watch or more correctly the Samsung Health app running on the watch is NOT using the heart rate information that is being collected to calculate calorie burn although that is definitely what I and anyone purchasing this watch for fitness tracking would expect.

 

In my case, I have been selecting the "Other Workout" as there is nothing that matches the workout that I am doing. The default is for a moderate level of activity which results in a very low calorie count and after 30 minutes, it is always the same value. As you mentioned it doesn't matter if you are actively working out or sitting on the couch, the calories burn will be the same.

 

I changed the activity level from moderate to vigorous which can only be done between workouts and not during) and the calorie count nearly doubled and again was a constant value for that setting.

 

I did tweek my weight and noticed a small change in the calories burned so I believe that weight. Without doing further experiments, I don't know if height, gender or activity selected factor into their computation, but it is clear that BPM do not which is very, very disappointing.

 

Update: I have done experiments by changing height, gender, and age with none of them having an impact on the calorie count so it looks like weight and a pre-defined, coarsely-grained activity level (as opposed to a measured heart rate) are all that is factored into the calories burned computation.

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Asteroid

Re: Calories burned wrong on watch

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Can someone from Samsung Customer Service answer whether or not the watch version of the Samsung Health app been updated to utilize HR in the calculation of calories burned during a workout?

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Asteroid

Re: Calories burned wrong on watch

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Yeah, it's really irritating. I'm going to try the Edomondo app from UnderArmor since it syncs back to Samsung Health to see if it gives me better numbers. I'm really considering going Garmin for my next watch, or just selling my GA2 and going for a Venu sometime soon due to this. It's a great watch, but it's being sold as a fitniss focused devices and not using heart rate in a calorie calculation makes it basically useless on that front.

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Asteroid

Re: Calories burned wrong on watch

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I'm based in the UK - who do I contact for help? After last watch update calorie tracking for the same distance run is now consistently 2/3rds what it was before the update. 

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Asteroid

Re: Calories burned wrong on watch

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Hardly a solution. Is there an email address for the s-health team?

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Galaxy

Re: Calories burned wrong on watch

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Or forum????  I have way more questions about SHealth than a phone call would cover.

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Astronaut

Re: Calories Burned Wrong on Galaxy Watch

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I have only had my watch for a couple of months but my calorie count has been much too high since the day I got it. It shows me burning about 23,000 calories per day. I was hoping to use this watch in place of my Fitbit, but not if it is unable to accurately track my calories burned.

 

Why hasn't this been fixed since March? Does Samsung expect everyone to independently have to call S-Health separately? Technology at this price point should just work!

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