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dpelchat
Asteroid

Calories Burned Wrong on Galaxy Watch

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I've been using my watch for three weeks and I love it overall.

 

My first workout was a little weird... It logged Elliptical work for 400 calories and logged another workout for 700 at the same time.

 

I start my workouts manually now and the calories burned are always low. I synchronize every workout in MapMyFitness through SHealth,  and the calories count transferred in the app are correct!!

 

Am I doing something wrong?

 

Thanks!

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Calories burned wrong on watch

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I would recommend reaching out to our S-Health team directly at 855-795-0509.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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6 REPLIES 6
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Samsung Moderator
Samsung Moderator

Re: Calories burned wrong on watch

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I would recommend reaching out to our S-Health team directly at 855-795-0509.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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userhVOWKR2L0P
Astronaut

Re: Calories burned wrong on watch

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it stinks for calorie counting..not even close.  I could sit on my couch and it would count as many calories as a full blown kickboxing workout for an hour

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userUj8ce5olwQ
Constellation

Re: Calories burned wrong on watch

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I'm based in the UK - who do I contact for help? After last watch update calorie tracking for the same distance run is now consistently 2/3rds what it was before the update. 

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userUj8ce5olwQ
Constellation

Re: Calories burned wrong on watch

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Hardly a solution. Is there an email address for the s-health team?

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userdbeTvQv22i
Astronaut

Re: Calories Burned Wrong on Galaxy Watch

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I have only had my watch for a couple of months but my calorie count has been much too high since the day I got it. It shows me burning about 23,000 calories per day. I was hoping to use this watch in place of my Fitbit, but not if it is unable to accurately track my calories burned.

 

Why hasn't this been fixed since March? Does Samsung expect everyone to independently have to call S-Health separately? Technology at this price point should just work!

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userFPivWOg41L
Constellation

Re: Calories Burned Wrong on Galaxy Watch

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What was the solution my workouts are always 100 calories lower than the eliptical meter or my apple watch.

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