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useryrFF8bMzYq
Asteroid

Can I use the $150 preorder bonus from my note 10+ on the Galaxy active watch 2?

 
14 REPLIES 14
KempsterX5
Constellation

Re: Can I use the $150 preorder bonus from my note 10+ on the Galaxy active watch 2?

Im waiting on the answer to this also because im having problems using the code toward the preorder of this watch.

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Black Hole

Re: Can I use the $150 preorder bonus from my note 10+ on the Galaxy active watch 2?


@KempsterX5 wrote:

Im waiting on the answer to this also because im having problems using the code toward the preorder of this watch.


When I had preordered my S10e back in March, there was an issue with the device and I had to return it, then get another one, but I supposed to get my $50 bonus back and this took over 4 weeks going back and forth with them until Samsung provided me the code and I could buy anything I wanted in the store.  I have never tried to preorder an item using the code, but could easily apply it towards, phone, device, accessory that is available for sale.

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userek5J92AGkI
Constellation

Re: Can I use the $150 preorder bonus from my note 10+ on the Galaxy active watch 2?

I hear no, because the active 2 was not available at the release of note 10.  I understand no pre order on the active 2, but when its released I don't see why we can't use the 150 samsung credit for the new watch.  This is very upsetting and the reason I pre ordered my note 10.

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Samsung Moderator
Samsung Moderator

Re: Can I use the $150 preorder bonus from my note 10+ on the Galaxy active watch 2?

I completely understand how much this experience has affected you. I wish I was equipped to handle your order information, but instead, I suggest you reach out to our E-Commerce department at, 1-855-726-8721. You'll be in good hands there. Thanks!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userxkeYB89HLg
Astronaut

Re: Can I use the $150 preorder bonus from my note 10+ on the Galaxy active watch 2?

I agree.  The credit toward the active 2 is the reason that I pre-ordered my Note 10+ from Samsung.com.  It would have been nice if they had even said something about it in the fine print on the offer.  It feels very bait and switch to me.

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Samsung_q635X46
Astronaut

Yes u can

Yes u can

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useryrFF8bMzYq
Asteroid

Re: Yes u can

How did u get it to work? I used the code in the email since the link doesnt have the active 2 on the list and it said it was not a valid code

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Samsung Moderator
Samsung Moderator

Re: Yes u can

I would recommend reaching out to our E-commerce team directly at 1-855-726-872 for further assistance.

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user8TLn3Ua2zZ
Constellation

Re: Yes u can

Don't waste your time calling their E-commerce team. I spoke with them earlier and the guy I talked to didn't even know. He said "try it again and if it doesn't work maybe it's because it's a preorder and not available for purchase now" He couldn't give me a firm answer on anything.

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