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userJWIcSU32lR
Constellation

Can't access galaxy store at all

I can't access galaxy store on the wear app on my phone (moto g7) or my Galaxy Watch.  I cleared the cache for the wear app on my phone, no luck.  My watch has the newest software.  This profoundly limits the functionality of my watch, please help.

18 REPLIES 18
Eleven11
Asteroid

Re: Can't access galaxy store at all

I am having the same problem using a Pixel 3a.  Very frustrating. 

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user8BkZgxyhxZ
Astronaut

Re: Can't access galaxy store at all

I am also having similar issues with Nokia 7.1.  Sometimes I can get through to the store but it times out before i can download any App.  

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useruuYRiVkZVI
Astronaut

Re: Can't access galaxy store at all

I'm having a similar issue with my app as well, cannot access the galaxy store from the app but am still able to access from my galaxy watch. I have a Google pixel 3XL for my phone

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Samsung Moderator
Samsung Moderator

Re: Can't access galaxy store at all

Hi there, if you are experiencing this symptom please provide the following information so that we can send it off to our specialist.

Galaxy Wearables app version

Galaxy Store app version 

Type of phone the watch is connected to 

Android version of the phone

Software version of the watch

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MrSnoop
Halo

Re: Can't access galaxy store at all

Galaxy Wearables app version 2.2.24.19031361

Galaxy Store app version 3.4.69

Type of phone the watch is connected to Google Pixel 3

Android version of the phone 9

Software version of the watch R500XXU1CSG6

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usertqCIJnGgYN
Constellation

Re: Can't access galaxy store at all

Same issue as above. Pixel 3 on Android 9.0. Wearable version 2.2.24.19031361. Watch software version R500OXA1CSG6. I don't know what Store version, it's just the Store as it launches from the Galaxy Wearable app. I've only had my Galaxy Watch and been in the Samsung ecosystem for 5 days, so I'm not sure what I'm supposed to chase down here.

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usertqCIJnGgYN
Constellation

Re: Can't access galaxy store at all

Also, I went as far as completely resetting my watch, uninstalling all Samsung apps and starting over from scratch, and it did not correct the issue.

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MrSnoop
Halo

Re: Can't access galaxy store at all

from the Galaxy Wearable app, if you open "Apps"and then "Galaxy Store", it will tell you the version.

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userGDYxQK58ln
Asteroid

Re: Can't access galaxy store at all

Is there a system wide problem going on right now or something similar to that? I just purchased a watch yesterday and I don't know if I have a defective watch or if it's something bigger going on. I like the watch and don't want to take it back to you the store but if I can't get this resolved I'm going to strongly consider a Google OS watch. Thanks

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