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MrSnoop
Halo

Re: Can't access galaxy store at all

it's probably not the watch.  mine was previously working fine.  could be a software or server issue.

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user0W5M2ggMKs
Constellation

Re: Can't access galaxy store at all

Same here with my One Plus 7.  Switch my watch over and I get loading then "error occurred. try again"

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userGDYxQK58ln
Asteroid

Re: Can't access galaxy store at all

Same here I have a one plus seven pro as well. I just purchased my gear s3 yesterday and it worked fine. I downloaded apps from the store and watch faces then today it abruptly stopped working. Are you getting that message from the Galaxy App store in your watch?

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usertS9eQAraBn
Constellation

Re: Can't access galaxy store at all

Same issue. Actually completely reset everything and the problem persists.

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usersxRaz4RAd5
Astronaut

Re: Can't access galaxy store at all

Same issue and there are several posts on reddit and everyone is having the same issue.

 

Basically if you have a samsung phone (and since you do you have the galaxy store in its own separate app) then everything is fine. However for everyone on android that doesn't have a samsung phone and has to access the galaxy store through the galaxy wearable android app then the store is down for all of them. Most of the time when you click on galaxy store you get "an error has occured" and it cancels the request, about 1 in 10 times you get a blank white page, and 1 in 100 times you might get the homepage but can never purchase anything. It's obviously broken for all those users that don't have a samsung phone.

 

@SamsungJace @SamsungQue any update on this issue after the last few days? This can be replicated on any android phone except for samsung phones (pixel phones, essential phone, motorola,etc.)

 

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Samsung Moderator
Samsung Moderator

Re: Can't access galaxy store at all

We are currently collecting data from the users who are affected by this to send to our specialist. As soon as they update us with anything we will let you know. 

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userbbrCKfqFK4
Constellation

Re: Can't access galaxy store at all

Same here.  Was working fine earlier on my Pixel 3xl.  Wanted to use my motorola g7 and now getting the same error message when trying to access samsung app store.  Uninstalled all samsung apps and reinstalled.  Nofifications are fine, but can't get to MY Apps or anything else in the app store including purchased watch faces. Gear S3 frontier is my watch

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userNkHF5b9HVl
Constellation

Re: Can't access galaxy store at all

I am unable to access the store as well since the update 2 days ago.  I am so discouraged with this ENTIRE experience.  My watch stopped receiving text notifications with the previous UI update and now this?  C'mon Samsung. This watch claims to work with updated Android phones.

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userbbrCKfqFK4
Constellation

Re: Can't access galaxy store at all

It's working now! Able to access app store and download faces. 

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