Can't active Galaxy Watch Ultra through carriers

[userPWxJpBg1I3]

Got my GW Ultra on Friday July 19th.

When trying to add it to my Verizon account I get an error on the Wear app and when I try to activate using the online portal it states the IMEI does not exist. How can I add this to my Verizon account?

[GaryB82]

You need to wait until the official release on the 24th for the IMEI numbers to added to Verizon

[DebKaz]

I've activated a watch 7, a watch ultra, and two z flip 6s on the day we received them which was July 19th on version with no problem. All were bought from samsung. Flips were unlocked. Put in Sims and were up a d running.

[Srb79]

Contact Verizon representative, he can activate it

[Mike_Dee]

I has that problem with the 6.....Verizon had to update their database with the IEMI number

[ScottPowers]

I was told by two different Verizon reps that the watch won't work with them until the 24th when Samsung releases the IMEI numbers to carriers,.

[loobyj]

Called on the 22nd and was told to call today when the IMEI would be available for Verizon to look up.  Now they can use the IMEI to know it is a Samsung Watch.....but they state they cannot activate to any plan because it was bought direct from Samsung.  Their system will not allow it.  Hoping this is just another internal delay on their end.

[Monieca]

It is now the 26th and I'm being told no info on my IMEI not ESIM compatible

[Tralynn]

I've been trying to get my new Galaxy watch ultra activated on Tmobile since this past Friday! I've heard everything from the watch is defective, to It doesn't operate as a standalone watch, need to update my plan, to Tmobile does not support the watch. I've spoken to a few Tmobile trch support reps and tickets have been submitted to figure out why it won't function as a stand alone.

Today, I decided to call Samsung just to confirm what I already know, which is the watch is LTE and should function independently as it's own line. The Samsung Customer service rep confirmed it is standalone, HOWEVER it won't be fully functional until the 24th. On 7/24 is when Samsung will send an update to all carriers ( Tmobile, ATT, Verizon, etc.) which will allow for the watch to function as a stand alone watch.

I'm not sure why Samsung did not put a disclaimer on the watch letting consumers know or why Tmobile isn't aware that this is the case. I'm just putting it here to save others, stress and time

[TonyTypeS]

I thought the Watch Ultra was posted as pre-order and not suppose to ship till the 24th? I signed on as soon as I could and that was the date shown to me. Maybe you just got lucky and was able to get it earlier than most people 🙂