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mit8
Constellation

Can't buy from Samsung store

When trying to buy an app or watchface through the Samsung Store, the following message is displayed after tapping "Buy" with my credit card selected:

Failed to complete the purchase. Your payment has been canceled or the verification has failed.

(error: FAIL_GET_DOWNLOAD_URL/5100/null)

 

Model: Samsung Galaxy Watch 46

Phone: Xiaomi Mi Mix2 (Android 9, MIUI 11)

Provider: life by  or wi-fi beltelecom by

 

3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: Can't buy from Samsung store

Please call our support team for the Galaxy Store at 1-866-647-9190 directly for assistance. 

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Samsung Care Ambassador

Re: Can't buy from Samsung store

Delete payment information and re-add it



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blackx82
Constellation

Re: Can't buy from Samsung store

i deleted my payment information - deleted card and re-added new (3 different cards - 3 attempts), money is debited from the card and problem exist now.

 

Many people run into this problem 1 week ago.

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