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Constellation

Cannot connect to mobile network ATT

So I've gone to ATT to see about connecting my watch to my phone through the galaxy wearables app, no luck. They gave me 3 new QR codes, 5 factory resets later, still cannot connect. They told me to send the watch in for repairs but wanted me to sign an affidavit which I did not do, so they could "fix" the problem. AND THEN the galaxy wearables app stopped connecting to my watch period until today. Now I am paying for a number for my watch and a line that I cannot use and they will not let me have my money back. How can I connect my watch to a mobile network!

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Astronaut

Re: Cannot connect to mobile network ATT

I had a similar issue were the watch was an upgrade from a previous Galaxy Watch. the sales guy was trying for about two hours to scan a new esim. it dis not want to take it at all. just like you said, reset after reset after reset. finally another sales guy said to him, just remove the old watch and use the same esim. he made it work.
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Constellation

Re: Cannot connect to mobile network ATT

what do you mean remove the old watch?

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