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user3y2qoeAnMj
Cosmic Ray

Cannot log into samsung wear app on phone. White screen!

I just got this phone today and when i try and log into the galaxy wear app, just a white screen appears and i cannot do anything.  The phone is a Xiaomi Mi 9.

808 REPLIES 808
Konrad
Asteroid

Re: Cannot log into samsung wear app on phone. White screen!

I have the same problem.

Galaxy Watch + OnePlus 6

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user6aOEJ332jv
Asteroid

Re: Cannot log into samsung wear app on phone. White screen!

Here the same issue on a oneplus 6....

 

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Samsung Moderator
Samsung Moderator

Re: Cannot log into samsung wear app on phone. White screen!

Just to clarify are you using the Galaxy wearable app?

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Redj0hn
Constellation

Re: Cannot log into samsung wear app on phone. White screen!

Yes !

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user6aOEJ332jv
Asteroid

Re: Cannot log into samsung wear app on phone. White screen!

Indeed using the app.

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userzF0024gvqj
Asteroid

Re: Cannot log into samsung wear app on phone. White screen!

Typical Samsung, it's not that they are issues just they don't acknowledge there is an issue.  Mine was working until two days ago, clearly something Samsung has done because there's were no updates to my phone.  Today I did a complete reset of the phone and the watch, still cannot login .  My pixel 2 XL and Samsung watch worked for the last year.  Before that I had no issue with my LG.  It is clearly something Samsung has changed.  I imagine they are to busy with the Samsung Fold issues.  Seems Samsung hasn't learnt from previous failures, knowledge the issue.  It took them a while to knowledge the note issues before they were recalled. 

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user9fFzFy0ufc
Constellation

Re: Cannot log into samsung wear app on phone. White screen!

i have an identical problem too!

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userNfdOPKvdbQ
Asteroid

Re: Cannot log into samsung wear app on phone. White screen!

Same problem here, tried to factory reset my Huawei Mate 20 pro twice yesterday just to be sure that my phone is not the problem.. I started a support chat with 3 of Samsung support but they didnt help me at all...

I got a link from one of the Chat support guys and the link returned with 

ERROR [403]

 

HELP me please I just bought the watch!

Br,

Alex

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useroySPuWRkdh
Constellation

Re: Cannot log into samsung wear app on phone. White screen!

Oh come on samsung fix this ASAP. You cant force people from using samsung smartphone this way. 

 

Moto G5S plus

Android 8

Updated wearable apps

 

This is server problem and its hard not to believe that its not intentional. 

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