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Samsung Moderator
Samsung Moderator

Re: Huawei Cannot log into samsung wear app on phone. White screen!

We've currently got a team looking into this would you mind providing me with the following information?

 

Software version of the phone

Full model code of the phone

Galaxy Wearables app version

Current Carrier you are using

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userYtp8b0ybjX
Cosmic Ray

Re: Huawei Cannot log into samsung wear app on phone. White screen!

Telefonun yazılım sürümü:  9.0.0.245 Android pie

Telefonun tam model kodu: Huawei P20 Pro

Galaxy Wearables uygulaması sürümü: 2.2.24. 19031361

Şu anki Taşıyıcınız

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userTKP4bcV7NR
Cosmic Ray

Re: Huawei Cannot log into samsung wear app on phone. White screen!

Software version of the phone: Android 9 Full model code of the phone: Pixel 2 XL rev_10 Galaxy Wearables app version: 2.2.24.19031361 Current Carrier you are using: Bell Mobility (not sure how this is relevant as it doesn't work over WiFi)
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J3ffm1ll
Constellation

Re: Huawei Cannot log into samsung wear app on phone. White screen!

Software version of the phone: Q beta patch 2

Full model code of the phone: Pixel 3 XL

Galaxy Wearables app version: version 2.2.24.19031361

Current Carrier you are using: Verizon 

 

 

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Samsung Moderator
Samsung Moderator

Re: Huawei Cannot log into samsung wear app on phone. White screen!

Thank you for that information. We have escalated this to our specialized department and will follow up when we have further information.

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userTwO98UfmQp
Constellation

Re: Huawei Cannot log into samsung wear app on phone. White screen!

This one is taking a long time. I tried tow chats with Samsung support and although they tried to help, they could not figure anything out. I don't think Samsung is concerned since although it is a Smasung watch and a Samsung app, the app seems to only fail on non-Samsung phones. I think that is why it is taking so long.

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useraitQPneWVp
Asteroid

Re: Huawei Cannot log into samsung wear app on phone. White screen!

Software version of the phone: Android 9.0

Full model code of the phone: Huawei Mate 10 Pro, Bla-L09

Galaxy Wearables app version: 2.2.24.19031361

Current Carrier you are using: Movistar Chile

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user4Pqsy6IYhM
Constellation

Re: Huawei Cannot log into samsung wear app on phone. White screen!

Huawei p30 pro/galaxy frontier. Same white screen. 

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Muratsnk
Asteroid

Re: Huawei Cannot log into samsung wear app on phone. White screen!

Psmart 2019  Samsung  gear wearable app. Samsung accaunt white screen problem.

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user5v6UGYXREH
Constellation

Re: Huawei Cannot log into samsung wear app on phone. White screen!

Same issue, but Samsung is in charge. Very bad publicity for such a big company. There are some serious reasons not to use a Samsung mobile. But at the moment Samsung wearables a state of the art in Android environment. It will not happen, that current smartphone will be exchanged by a Samsung device, but dispensable Samsung wearable will disappear.
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