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usert8BpBefsQK
Asteroid

Re: Cannot log into samsung wear app on phone. White screen!

I STILL cannot log into Galaxy Wear app from my phone. I still keep getting a white screen. All the watch faces I puchased have disappeared. this problem has been going for over 10 days now.

HTC u11 plus Galaxy watch 42mm

Full model watch number:Galaxy Watch 42mm bluetooth SM-R810

Software version on watch:R810XXU1BSA4

Tizen version 4.0.0.1

Knox 2.3.0

 

Full model phone: HTC U11

Android version on phone: 8.0.0

Service Provider: Vodacom South Africa

 

Galaxy Wearable App Version: 2.2.24.19031361

Galaxy watch Plug in version: 2.2.05.19030741N

Samsung Accessory Service: 3.1.93.90325

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userWL2CxDYZid
Constellation

Re: Cannot log into samsung wear app on phone. White screen!

I have the same problem, where is a solution to the problem Samsung? 

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usert8BpBefsQK
Asteroid

Re: Cannot log into samsung wear app on phone. White screen!

I have finally been able to log in with the assistance of 2 very patient employees of the  Samsung shop at my local mall. They logged my phone into the mall WiFi and then were able to enter my credentials onto the login page. 

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useraW5NO2lF4R
Constellation

Re: Cannot log into samsung wear app on phone. White screen!

I also have not been able to

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useraW5NO2lF4R
Constellation

Re: Cannot log into samsung wear app on phone. White screen!

I also have not been able to access the Galaxy store using the Galaxy Wear App. Just get a white screen.

 

I have a Huawei p10 lite and live in Namibia, Africa which is next to South Africa.

 

 

This is unacceptable that this problem has been going on for nearly 2 weeks now and I hope Samsung gets this fixed ASAP otherwise I am returning the Galaxy watch!

 

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userlxbpFdYvYV
Asteroid

Re: Cannot log into samsung wear app on phone. White screen!

Has anyone been able to find a fix for this yet
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userDpBwUB5TWh
Constellation

Re: Cannot log into samsung wear app on phone. White screen!

I had the same problem not being able to log in...however it randomly worked about 2 weeks ago however when I got excited and have just purchased a new galaxy watch and both my new watch and S3 frontier have connected to the app and now I cannot log into the Samsung account anymore on any of the watches....so disappointed....get it fixed samsung!!

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