Original topic:

Cannot use Body Composition on new Galaxy Watch 6 Classic

(Topic created: 01-31-2024 03:39 PM)
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userOqkFl87EJM
Constellation
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Galaxy Watch

Every time I try to do the body composition on my new Watch 6 Classic it gives an error message at 67% that my fingers cannot touch my hand. I swear to God, my hand is not touching, but it gives me that same error every time. Do I just have a defective watch or what am I doing wrong? I have never been able to get this feature to work, and it suck to spend so much on a watch and not be able to use one of the key features.

9 Replies
Ric221
Comet
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Galaxy Watch

Try these 2 things..1st power off the watch wait a few minutes and then power it back on. 2nd power off the phone and restart it see if this helps to get you the final result you are looking for.

userFDkDAM1PTf
Constellation
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Galaxy Watch

On the Galaxy Watch 4 Classic I measured Body Composition every day... maybe twice it had that error. I upgraded to Galaxy Watch 6 Classic and still measure it daily. I can get it to complete but 1 out of every 3 days it will show that error. Today I had it 5 times in a row... my hands are not touching... I've done this for years... I know how to do it but something isn't right with this Watch.

userRVd20JQ5xH
Constellation
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Galaxy Watch

Same here, cannot use this function at all on the galaxy watch 6, never have been able to - tried changing hands, watch direction. Tried measuring sitting, standing, keeping arms open, tried restarting watch. Haven't been able to get it working. Sent the logs from galaxy wearable and hopefully will check what is going on. Maybe I have a faulty watch.

redseal
Astronaut
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Galaxy Watch
When I try to measure body composition it will get to 70% and then tell me that my fingers are touching. After a lot of finagling, I got past that issue only to get to 99% and have my watch tell me that it can't measure body composition and to check my profile info such as height and weight to make sure it's correct. I've done that repeatedly on my watch and phone, they are the same. What gives????? Any advice is much appreciated, thanks!
userOqkFl87EJM
Constellation
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Galaxy Watch
I did feel like restarting the watch does help.
realaud
Red Giant
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Galaxy Watch

While I consider that one of the most useless measurements, when I do it, I slip a little piece of paper between my fingers and the watch, sliding it under just enough to stay put but avoid the sensors.  That way, if your fingers get tired and drop to the skin, it doesn't register as a touch.  I have not had a problem with the measurement since I started doing that.

ApprehensiveAd
Astronaut
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Galaxy Watch
It might be too high up on your wrist. When I move the watch down towards my hand, it works without the error message.
pmc_watch_4
Astronaut
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Galaxy Watch
I have tried the following and finally got it to work on the Galaxy watch 4, I use a little alcohol and clean both underneath the watch where the sensor is and the area on my skin where the watch will sit I put the watch on very tight, tighter than I normal-- just for this measurement --and then use some hand lotion which seems to work better than just moistening my fingertips. This usually works, otherwise I'll get nowhere and get to about 70%. I have the watch a good inch 1/2 up from where my wrist bends where there's a bit more fat & also so I can hang my hand and help avoid my fingers touching my skin. Without the lotion it doesn't work at all. After all these contortions I usually get a reading! Good luck!
SamsungHawaii
Astronaut
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Galaxy Watch

I too am becoming very frustrated with wasting time trying to get this measurement. Have tried all the tricks listed above and it works sometimes but not today.  Come on Samsung what the issue here!

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