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Constellation

Charging issue

My new galaxy ative 2 watch charged once when I got it and one more time. Now it won't acknowledge the connection to the dock. When I put it on the dock nothing happens.

1 REPLY 1
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Samsung Moderator
Samsung Moderator

Re: Charging issue

Hello,

 

I will be happy to look into this for you.

 

Have you tried using a different charger to charge the watch?

 

Can you send a private message providing the full model code and the serial number so I can further look into the warranty status? http://bit.ly/2GGYul4

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