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Jhoch
Constellation

Contact names wont appear on watch

I had an update on my gear S3 watch eailer this summer and some apps stopped working. I done a factory reset on the watch. When I re paired the watch to my S10 the contact names stopped showing up on text messages.

I have tried to do another factory reset and unpair and repair, both didn't work.

I have also tried clearing the cache.

I have looked and have only found a factory reset on both devices. Can anyone think of something else to try before I do the factory reset on both devices?

10 REPLIES 10
Samsung Moderator
Samsung Moderator

Re: Contact names wont appear on watch

@Jhoch Are you using the stock phone app or 3rd party app to sync your contacts?

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Jhoch
Constellation

I'm assuming stock app

I'm assuming stock app

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Samsung Moderator
Samsung Moderator

Re: I'm assuming stock app

@Jhoch Can I ask where you are looking for the name at? For an example are you looking at the top of the screen of the message, or for the name/icon next to the individual message bubbles?

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Jhoch
Constellation

It's the notification on the watch for text messages

It's the notification on the watch for text messages

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Samsung Moderator
Samsung Moderator

Re: It's the notification on the watch for text messages

@Jhoch Are you responding in the notification panel as well, or are you opening the messaging app on the watch to reply?

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Jhoch
Constellation

It pops up when I receive a new message

It pops up when I receive a new message

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Samsung Moderator
Samsung Moderator

Re: It pops up when I receive a new message

@Jhoch Does it display properly through the app itself?

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Jhoch
Constellation

No it does not show up correctly in the app

No it does not show up correctly in the app

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Samsung Moderator
Samsung Moderator

Re: Contact names wont appear on watch

@Jhoch At this point, I would recommend the next step to be factory resetting both devices.

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