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Constellation

D650 sensor cover fell off, wrist burnt

My SM-R810 had the sensor cover fall off.  It's overheated to the point of burning (complete with blisters) my arm 4 times.  

Come on Samsung.... this is ridiculous and shameful.   I paid decent money for this watch.  Is this what we can expect from you?  15826488795533493838645437308728.jpg

 

3 REPLIES 3
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Samsung Moderator
Samsung Moderator

Re: D650 sensor cover fell off, wrist burnt

Hey, thanks for reaching out, May I have the full model code and serial number for your device via private message?

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Constellation

Re: D650 sensor cover fell off, wrist burnt

Hi,

 

Haven't heard anything since sending you this requested information.

 

Do you have any information for me?  My watch no longer holds a charge.  While on airplane and battery saving mode it currently only lasts about 4-5hrs, while continuing to overheat.

 

Looking for updates.

 

Thank you, 

Jodi

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Samsung Moderator
Samsung Moderator

Re: D650 sensor cover fell off, wrist burnt

Hi there, it looks like we had previously asked for some personal information in a private message. Are you able to continue the conversation there?

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