Original topic:

Galaxy Watch Stuck in Demo Mode

(Topic created: yesterday)
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Mickey91
Constellation
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Galaxy Watch

I just got a watch and it is in demo mode!!! How do I reset this watch so I can use it??? 

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3 Replies
Pianodude58
Neutron Star
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Galaxy Watch
To reset your Samsung Galaxy Watch from Demo Mode, you'll likely need a hard factory reset via recovery mode, as standard resets fail in demo.

1. Power Off: Press and hold the Power/Home button until the watch shuts down (or the screen goes black).

2. Enter Recovery: Press and hold the Home (Power) button AND the Back button simultaneously.

3.Release: When the Samsung logo appears, release both buttons.

4. Navigate Recovery: Use the Back button to scroll down to "Wipe data/factory reset".

5. Select: Tap the Power/Home button to select it.

6. Confirm: Scroll down to "Factory data reset" and tap the Power button to confirm.

7. Reboot: After the reset, ensure "Reboot system now" is highlighted and tap the Power button to restart.
nullandvoid
Cosmic Ray
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Galaxy Watch

A watch shouldn't come new, in the box, factory sealed in demo mode.  If a factory reset doesn't fix it, return it and get a different one.

CEParsons
Black Hole
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Galaxy Watch
How did you obtain the watch? It should not even be possible to enter demo mode on a consumer device. Unless you were sold or accidentally received a display unit, this should not be happening. As @nullandvoid suggested, return the device.