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user6Qv7VGnW3e
Asteroid

Draining Battery, where is a solution??

I'm very aggravated. 

I have the Rose Gold 42mm.

I see all these posts about the Galaxy Smartwatch battery draining and not One real solution. 

It's all the same blah blah blah. 

I have not owned this very long and about to return it. 

I have turned every app off plus Bluetooth, Wi-Fi, everything but messages and phone.

I have turned off notifications, rebooted, updated watch and gear app on my phone etc, etc. 

The watch will totally drain in under an hour.

ALSO, it overheats easily. 

What is going on with very expensive watch?

I am not happy at all. 

12 REPLIES 12
Samsung Moderator
Samsung Moderator

Re: Draining Battery, where is a solution??

Can I have your full model code, serial number, and IMEI number (if LTE) via private message?

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user6Qv7VGnW3e
Asteroid

Re: Draining Battery, where is a solution??

Certainly, give me a second to turn on my watch. 

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Crowsnevermore
Constellation

Re: Draining Battery, where is a solution??

I'm having the same problem lately. Watch wont last more than a couple hours and starts overheating and burning my arm so I have to take it off and let it cool down. I sit in an air conditioned room all day at work, theres no reason it should be overheating. Was perfectly fine prior to updating it a couple months ago and I could wear it consistently for 2-3 days without charging it. 

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user6Qv7VGnW3e
Asteroid

Re: Draining Battery, where is a solution??

 a gentleman got back with me, through private message. He is supposed to be setting me up with a replacement. I have not heard back from him. I'm assuming that is in play right now. I don't know if they'll do the same for you, but it could be a possibility.

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Samsung Moderator
Samsung Moderator

Re: Draining Battery, where is a solution??

@Crowsnevermore Thank you for reaching out. I would be happy to assist you further. Can I please have your full model number and serial number in a private message: http://bit.ly/2JH2rq2

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user6Qv7VGnW3e
Asteroid

Re: Draining Battery, where is a solution??

Samsung Adam, can you please check to see if Samsung Larry put in a request for my replacement phone?

Nobody has informed me of anything since our last conversation. 

Thank you so much. 

I was going to private message you, nut it said that I already have an open conversation and that I lose all that info if I PM'd somebody else. 

Maybe that means he's still working on it?

Regardless, thanks in advance. 

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user6Qv7VGnW3e
Asteroid

Re: Draining Battery, where is a solution??

Haha, I meant BUT not NUT. 

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Samsung Moderator
Samsung Moderator

Re: Draining Battery, where is a solution??

Hi there, we've got this escalated for you.

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user6Qv7VGnW3e
Asteroid

Re: Draining Battery, where is a solution??

Thank you Jace. ☺ 

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