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Duplicate Notifications from Google Messages on Galaxy watch

(Topic created: 05-16-2022 08:19 AM)
userdqL7O5yrYa
Cosmic Ray
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Galaxy Watch

For the past few months, I've been getting duplicate Google Message notifications. For example, I'll receive Message #1 and get a normal notification. Then when I receive Message #2, I'll get another notification for Message #1 and a subsequent notification for Message #2. This gets especially annoying whenever I have multiple unread messages (for example, the watch will vibrate five times in a row, if I have five unread messages).

Sometimes these notifications come through even when I'm on Goodnight Mode, meaning my watch will vibrate three or four times at 2:00 am when I'm asleep.

I have found a few posts online reporting the same problem, but I haven't seen any solutions or explanation by Samsung. This has made wearing my watch a huge annoyance and has been extremely frustrating. I've waited for updates to fix the problem, but it still persists.

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Samsung_Moderator
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Galaxy Watch

Thank you for following up. I apologize for the delay in response; as you have tried all the troubleshooting steps, the next step would be a software reflash. Can you please provide me with the following information in a private message: https://bit.ly/3fbRevo

 

Full Name:
Physical address (including city, state, and zip code):
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)

Model Code:
Serial/IMEI Number:

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Samsung_Moderator
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Galaxy Watch

Thank you for reaching out. I can certainly understand your frustration with the notification repeating displaying on your watch and I would be happy to look into this further for you.

1. Clear the cache on your Galaxy wearables and your Google messages app. Clearing App Cache removes all the temporary stored files the application uses when you open it next time. Give these steps a try: Go to settings > apps > locate both apps individually. Then tap on each app > tap on force stop > tap on storage and clear the cache.

2. I would recommend wiping the cache partition on your phone. The system cache partition stores temporary system data. It's supposed to allow the system to access apps more quickly and efficiently, but sometimes things get cluttered and outdated, so a periodic cache clearing can help make the system run more smoothly.

3. I would recommend toggling off the notifications in the Galaxy wearables app for Google messages and turning them back to on see if it will reset the notification out of the app cache.

If you have tried all the troubleshooting steps, provided, the next step would be a factory reset of your watch. All of your personal data will be removed and the watch will restore back to its default settings, so you won't have to worry about personal info still being on it. You can reset your watch using the Settings or Reboot mode on the watch, or with the Galaxy Wearable app on your phone. Give this link a try for steps to factory reset your watch: https://www.samsung.com/us/support/answer/ANS00084702/

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userdqL7O5yrYa
Cosmic Ray
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Galaxy Watch

Thanks for the reply. I already tried a factory reset and it didn't help. But I'll try the other troubleshooting steps that you provided, and I'll let you know if any of them work.

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userdqL7O5yrYa
Cosmic Ray
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Galaxy Watch

Following up on this, I tried the troubleshooting steps and they did not help.

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Samsung_Moderator
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Galaxy Watch

Thank you for that information. Just to clarify are you using a Bluetooth or LTE watch?

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userdqL7O5yrYa
Cosmic Ray
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Galaxy Watch

I am using the Bluetooth version of the Galaxy Watch4 on the latest software.

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userdqL7O5yrYa
Cosmic Ray
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Galaxy Watch

Hello,

Is there an update on this issue? I am still experiencing this bug, as well as quite a few others (e.g., the Samsung Calendar notification doesn't register swiping to dismiss the notification or pressing one of the watch's physical buttons; I will sometimes receive notifications when Bedtime Mode is turned on; the watch will register me lifting up my wrist to read a notification as me putting down my wrist and turn off the screen). 

Owning this watch has been very frustrating, especially since I had such a good experience with my Galaxy Watch Active 2. It seems like a huge step back and I often will not wear the watch because of all these issues. I think my watch is a "lemon"--I have done everything possible on my end, including a hard reset of the watch, but nothing is fixing these bugs. Either that or Samsung's Wear OS software is unacceptably buggy and nothing has changed in nearly a year.

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userdqL7O5yrYa
Cosmic Ray
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Galaxy Watch

Hello,

I am once again following up on this issue after not receiving a reply. Has there been any follow up? Is this an isolated issue? If so, how do I send in my watch for one that doesn't have this issue? I have spent nearly $200 on a watch that I barely use because of this very annoying bug.

Thank you

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userdqL7O5yrYa
Cosmic Ray
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Galaxy Watch

Hello,

This is the third time I have not received a reply on this issue. Are there any updates? Is there a more formal way for me to report this bug? This bug did not occur when for the first few months that I had my watch but started after a software update. It has made my watch very annoying to use, which is unacceptable for a $200 device. I would appreciate an update or any help regarding this issue.

Thank you

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for following up. I apologize for the delay in response; as you have tried all the troubleshooting steps, the next step would be a software reflash. Can you please provide me with the following information in a private message: https://bit.ly/3fbRevo

 

Full Name:
Physical address (including city, state, and zip code):
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)

Model Code:
Serial/IMEI Number:

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