Solved: ECG fails after 5 seconds - Samsung Community

NEWFANS · ‎09-03-2021

How fix problems ? Can not read bpm. 5 sec will jump out. Some time no response for long time. I reset 5 time can't fix it.

SamsungRei · ‎09-03-2021

I understand how frustrating this can be. For concerns regarding the ECG feature, you will need to reach out to the ECG team by calling 1-855-795-0509, option 6. I apologize for any inconvenience.

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Adaboy · ‎09-03-2021

It may be the strap on the new watch. It fits different than the GW3.

SamsungRei · ‎09-03-2021

I understand how frustrating this can be. For concerns regarding the ECG feature, you will need to reach out to the ECG team by calling 1-855-795-0509, option 6. I apologize for any inconvenience.

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Original topic:

ECG fails after 5 seconds

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