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ECG not working on Galaxy Watch Active2

(Topic created: 09-23-2020 05:09 PM)
ayasofya
Asteroid
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Galaxy Watch
I got the Tizen 5.5 update today here in the US, and along with it the long awaited ECG app (Samsung Health Monitor). Unfortunately, ECG won't work for me. Nothing happens when I put my finger on the back button. I have ensured that the back of the watch is clean, and that the band is nice and snug, but it still won't work. I looked around Reddit and found that a few other people having the same problem as me. 

I did some more research and came across an XDA discussion stating that the ECG sensor on some Active2 watches may be damaged due to the long inactivity period.

I talked to Samsung Support on Twitter and they agreed that this is a hardware issue, and that a replacement of components (the back button and maybe the entire sensor) will be needed. 

How does Samsung plan to address this? The hardware damage is clearly not our (the users') fault. Had they delivered on their Active2 ECG promise on time, we wouldn't be facing this issue. 
351 Replies
Arvin
Comet
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Galaxy Watch
Sure! I am so sad…Waiting for this function a long time… Now, So disappointed with device…
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DeDe813
Cosmic Ray
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Galaxy Watch
Mine updated today and the ECG works fine. I can't find the oxygen sensing capability, anyone know how to access?
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Adaboy
Supernova
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Galaxy Watch
The Pulse Ox came loaded on the Watch 3. At least mine did.
DeDe813
Cosmic Ray
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Galaxy Watch
the active 2 has been waiting for it. The what's new info said it was part of the update for mine but I don't see it
Arvin
Comet
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Galaxy Watch
active2 cannot have blood oxygen function. Samsung said the GW3 is using advanced sensor design Which is different between active2. Cannot update get That function
justaveragejane
Asteroid
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Galaxy Watch

Was this the update with Fall Detection? I just got that update but it didn't have ECG.

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Galaxy Watch
if you go to your watch widgets you can find the ecg widget once you add it click on it and then soon it will direct you to the Health monitor app for you phone on the Galaxy store and so on
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userFAmfx1ZaF2
Cosmic Ray
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Galaxy Watch

Thanks! Found it and it works perfectly.  I just expected it to be in the release notes. 

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ActorMike
Asteroid
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Galaxy Watch

Here is an install video if anyone still has a problem- https://youtu.be/NuU3jvvVphM 

 

BP is not approved in US and Oxygen is not available on the Active 2 per missing hardware requirement.

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Praxiteles
Astronaut
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Galaxy Watch
Sometimes it doesn't detect my finger. Sometimes it does and counts down from 30 to 25 at most before restarting. Once it worked. I did notice that the one from he it worked, the ecg lines it drew looked normal. When it fails, the ecg line go off the top and bottom of the graph.
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