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Hello, We definitely understand how important this feature is to everyone. We have actually put together a specialized team for all ECG related products. If you're unable to get the application to work properly, and all other features of the watch seem to be working correctly. We'd like for you to contact our specialized team to check this out, and go into some further details about your experience and what you're seeing.
This team is avaliable for calls Monday Thru Friday 9AM-6PM EST.
1-855-795-0509 option #6
Alternatively you can also reach this team by email:
If you reach out, please make sure to provide your Community Username to the ECG Team!
If all other functions and features of the watch are working except for the ECG feature, you will need to contact 1-855-795-0509 option 6 for additional assistance.