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@userQPikckPYy7 You got your update already for the ECG? I haven't heard anyone with that update yet unless you live in Korea. Where do you live?
@userFAmfx1ZaF2 I agree with @userk2TGTD8zAf . Do not send in your watch. I haven't heard anything from Samsung regarding you to send in your watch to get the update. It could be a scam. Why not calling Samsung Customer Service to verify this just to be on the safe side. But I wouldn't send it in.
Sounds like an unexperienced rep trying to get you off the phone, using any means necessary. An update, when it's finally available, almost a year after the fact, will be pushed out OTA, same as all other updates. If I were you I'd launch a complaint about this because you're not going to see your watch for good six weeks, Samsung warranty turnarounds are DREADFULLY SLOW.
If only! The rep was a chatty dude. He talked for 20 min about being in the Philippines and wanting to see snow and his trips to conventions in Rhode Island and San Jose. Then he started talking about visiting Michigan and finally seeing snow. Also got history lesson on the Philippines. He definitely didn't want to get off the phone and he has worked for Samsung for years.
I called Support again yesterday and told them to quit sending emails about the repair ticket and to cancel it.
Hello, We definitely understand how important this feature is to everyone. We have actually put together a specialized team for all ECG related products. If you're unable to get the application to work properly, and all other features of the watch seem to be working correctly. We'd like for you to contact our specialized team to check this out, and go into some further details about your experience and what you're seeing.
This team is available for calls Monday Thru Friday 9AM-6PM EST.
1-855-795-0509 option #6
Alternatively, you can also reach this team by email: