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Hello, We definitely understand how important this feature is to everyone. We have actually put together a specialized team for all ECG related products. If you're unable to get the application to work properly, and all other features of the watch seem to be working correctly. We'd like for you to contact our specialized team to check this out, and go into some further details about your experience and what you're seeing.
This team is available for calls Monday Thru Friday 9AM-6PM EST.
1-855-795-0509 option #6
Alternatively, you can also reach this team by email:
If you reach out, please make sure to provide your Community Username to the ECG Team!
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Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
Now I'm getting moisturize your skin and retry or you must be wearing you watch for 10 minute messages. Been wearing the watch for the past 4 hours.