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Original topic:

ECG requires update and not supported on watch 4

(Topic created: 11-02-2022 09:11 PM)
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FooManQ
Constellation
Options
Galaxy Watch
When trying to get the ECG function to work it constantly says the app needs to be updated. Checked multiple ways on my s22ultra and app is up to date. If I click update in the ECG app on the phone, it takes me to a website and an error comes up that the app is not supported on my watch.
Any tips or tricks to get it going?
Thank You

Note: I have reset the watch and restarted watch and phone after uninstalling and reinstalling the health monitor app
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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out. I can certainly understand the frustration of not being able to update to your Galaxy watch 4 due to compatibility error.

 

Here's a great place to start to find out more about this great feature! 

https://www.samsung.com/us/support/answer/ANS00087703/

 

If you have any trouble with the application, we have a specialized team standing by that you can feel free to call at, 1-855-795-0509 (option #6) , Monday Thru Friday 9am-6pm EST,   or email support@samsungecg.zendesk.com. 

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LongHiker
Legendary Samsung Care Ambassador
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Galaxy Watch

@FooManQ A couple of ideas come to mind. The watch may have been sold in a country where ECG isn't supported or it is isn't really a GW4. 

What is the model # of the watch? 

Settings -> About watch -> Model number 

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FooManQ
Constellation
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Galaxy Watch
Sm-R865U
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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out. I can certainly understand the frustration of not being able to update to your Galaxy watch 4 due to compatibility error.

 

Here's a great place to start to find out more about this great feature! 

https://www.samsung.com/us/support/answer/ANS00087703/

 

If you have any trouble with the application, we have a specialized team standing by that you can feel free to call at, 1-855-795-0509 (option #6) , Monday Thru Friday 9am-6pm EST,   or email support@samsungecg.zendesk.com. 

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