Original topic:

ECG update for galaxy watch active 2

(Topic created: 02-19-2020 10:29 PM)
Kasim
Constellation
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Galaxy Watch

When will you release ECG update for galaxy active 2 smart watch?

417 Replies
userNLyZ2lQtv1
Constellation
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Galaxy Watch

2 months later and still no updates.

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lorraineg57
Cosmic Ray
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Galaxy Watch

This was posted 2 days ago. All I have to say is that they had better not make me buy an Active 3 to get the features that were promised on the 2. My active 2 is only 6 months old!

https://www.usatoday.com/story/money/2020/07/26/samsung-galaxy-watch-3-new-features-include-hand-con...

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Solution
SamsungJustin
Community Manager
Community Manager
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Galaxy Watch

Hello! Thank you so much for your interest in the ECG feature! I know this has been a very exciting time for Samsung to introduce this amazing feature to our consumers! The electrocardiogram application is now avaliable for Samsung Galaxy Watch Active 2 & 3. 

 

Here's a great place to start to find out more about this great feature! 

https://www.samsung.com/us/support/answer/ANS00087703/

 

If you have any trouble with the application, we have a specialized team standing by that you can feel free to call at, 1-855-795-0509 (option #6) , Monday Thru Friday 9am-6pm EST,   or email support@samsungecg.zendesk.com. 

 

When you reach out to the ECG Team, please make sure to provide your Community Username. 

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usergyeDqAx8Ho
Constellation
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Galaxy Watch

When is ECG feature coming to Samsung Galaxy Watch Active 2?

I bought my active 2 together with Samsung Note 10 + and i was notified that the ECG feature will be active on the Active 2 before December, 2019. This February 2020 and we are yet to the the feature. 

Please when is it coming?

Phantom
Comet
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Galaxy Watch

Theres a possibility that this feature never releases for the GWA2. But we will never know.

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VerbumVeritum
Samsung Care Ambassador
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Galaxy Watch

@usergyeDqAx8Ho @Phantom hello there!

FDA approval is required for the this feature to go live. The word is that ECG might arrive by the end of the month, latest by end of Q1. 

Phantom
Comet
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Galaxy Watch

Hopefully!

userSlTc8Zwmi9
Asteroid
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Galaxy Watch

It's sure that bring on by the end of month or latest q1?

JayF
Samsung Care Ambassador
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Galaxy Watch

I really hope this feature is available soon. I do hope Samsung does get the approval for the EKG or else what happens to those of us who bought the watch expecting this feature to be available?

userSlTc8Zwmi9
Asteroid
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Galaxy Watch

So there isn't anything of sure.

Well. I am tired of long times and promises of Samsung