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Constellation

ECG update for galaxy watch active 2

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When will you release ECG update for galaxy active 2 smart watch?

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Community Manager
Community Manager

Re: ECG update for galaxy watch active 2

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Hello! Thank you so much for your interest in the ECG feature! I know this has been a very exciting time for Samsung to introduce this amazing feature to our consumers! The electrocardiogram application is now avaliable for Samsung Galaxy Watch Active 2 & 3. 

 

Here's a great place to start to find out more about this great feature! 

https://www.samsung.com/us/support/answer/ANS00087703/

 

If you have any trouble with the application, we have a specialized team standing by that you can feel free to call at, 1-855-795-0509 (option #6) , Monday Thru Friday 9am-6pm EST,   or email support@samsungecg.zendesk.com. 

 

When you reach out to the ECG Team, please make sure to provide your Community Username. 

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Constellation

Re: ECG update for galaxy watch active 2

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Yes I am curious too.

we are all eagerly waiting!

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Asteroid

Re: ECG update for galaxy watch active 2

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Constellation

Re: ECG update for galaxy watch active 2

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Now if ONLY my battery would last longer than 7 hours!

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Asteroid

Re: ECG update for galaxy watch active 2

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What size? My 44mm Aluminum lasts me 2 and a half days with always on display + ALWAYS connected to Bluetooth, counting my steps, checking my heart rate etc. Check for updates, clear all running apps on it, and restart it. If that doesn't work then contact Samsung 


@user0wyGujerv4 wrote:

Now if ONLY my battery would last longer than 7 hours!


 

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Astronaut

Re: ECG update for galaxy watch active 2

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Hi,

I have a Galaxy Watch Active 2, 44 mm for now about 4 months. I set it to monotor my heart rate and stress constantly and wear it day and night. My battery life is constantly 3.8 days! After 2 days, the battery level is about 50% so I recharge. This is now 4 months in a row and seems stable. So for battery life I think the Active 2 is really great. Maybe a factory reset and leaving the settings to default will help you. I encourage you to put the Active 2 to constantly monitor heart rate/stress and wear it day and night. I gives, combined with Samsung Health a fantastic informative report on your sleep patterns as well.

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Constellation

Re: ECG update for galaxy watch active 2

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7hrs? I have mine monitoring continously and it lasts me two days.

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Asteroid

Re: ECG update for galaxy watch active 2

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To tell the truth this watch was a disappointment It last a day i use bluetooth wifi and high display.waited for ECG  for ever.

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Astronaut

Re: ECG update for galaxy watch active 2

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I hope we get it soon. It would be nice if we got a date on when it will be released.😁

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Galaxy

Re: ECG update for galaxy watch active 2

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Yes, it would be nice, but they're waiting on the FDA (re: Government) approval, and everyone knows the speed at which they move.  I'm sure as soon as the FDA approves this, it will be coming shortly, but Samsung has no control over the FDA. 

 

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