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Asteroid

Re: Ecg and Fall detection

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I get your point , however if I sold a pen and promised it could write in 5 colors, and it didn't I would be taken to court and put out of business.  I am unstable on my feet as well as take blood thinners and need fall detection  as a matter of health.  I would have bought the Apple.  These people took my money and promised this festure.  I was deceived..  if they didnt had approval from the FCC and the FDA, they never should  have lied and said the,y did!  YOU SELL SOMETHING THAT YOU HAVE, not will have.  Anyone interested in a pen that writes in 5 colors.....one day soon? Just pay me now!


@Official_user wrote:

It's all a pipe dream at this point with the GWA2. Especially with everything going on right now... 


 

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Constellation

Re: Ecg and Fall detection

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I bought 3 of those watches as gifts, for their heart rate alarms, ecg and fall detection features which I was told would be available in early 2020.  Still roll out date almost 1 year later!

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Asteroid

Re: Ecg and Fall detection

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You guys are amazing and released a new watch with the same claims fall detection EKG and now even rumors of blood pressure and Jet you have no approvals you might as well say you will watch will cut the lawn if only you had approval from the US agricultural Department.   

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Asteroid

Re: Ecg and Fall detection

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I'm sorry but at this point I'm waiting for the new iPhone 12 and iwatch 6 to come out and I will be leaving Samsung after many years.

If I'm incorrect please let me know but as it stands right now you don't have those features because they are not approved for anything but sales literature. Crocetti@gmail.com 

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Asteroid

ECG Promised Functionality

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I believe Samsung is a quality company and fully intends to release quality, working products.  I have numerous Samsung products and have always been happy with them, BUT I am very dissapointed that I was sold ECG Functionality and Samsung still has not delivered! 

 

If this is delayed much longer, then I believe Samsung needs to provide a 2x credit for the cost of the Active 2 watch that we can use towards other Samsung products and I'll go buy another brand of watch that actually delivers on their promised functionality.

 

Please Samsung deliver or take care of your loyal customers!!!

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Asteroid

Re: ECG Promised Functionality

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I suggest that if Active 3 do get the ECG and we with Active 2 dont, than Samsung would agree to swap our Active 2 with Active 3 with no additional cost. Thats the only way im staying loyal to this brand!

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Galaxy

Re: ECG Promised Functionality

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I had a chat with a Tech Support person the other day, and they said that if the EKG comes for the "Active 3", or other new Samsung watch, it would also be backported to the Active 2.  So, bottom line is no free new watch for this. *sigh*

 

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Asteroid

Re: ECG Promised Functionality

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Thanks for the insight, I kind of figured that, but frankly it is a bait and switch.  If they didn't think they could deliver in the timeframes they committed to, then they should not have sold that as part of the promised functionality. 

 

I'm guessing a very large percentage of the people who bought the Active 2 bought it specifically because they have a legitimate concern and want to use this functionality to monitor their heart on a regular basis.  

 

Plus, think about how appreciative and loyal we would all be if Samsung did do something special for those of us who trusted Samsung and what their brand stands for, and bought it.  

 

Thanks

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Constellation

Re: ECG Promised Functionality

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I talked to tech support about the EKG update a few months ago and was told the update "should roll out by September". Only one year after the watch rolled out. I bought the watch for this promised feature and now???

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Samsung Care Ambassador

Re: ECG Promised Functionality

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From what I hear the Ecg just got approved and should be pushed to the active 2 shortly 


If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.

Gary-B82-Ambassador-Signature2Note 10+ Verizon Wireless
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