Firmware update for rest of world

[userXN0eF6UKdM]

Samsung, you've just released a new update, the 3rd in recent months, for the GW4 in North America and Western Europe, while in other regions, like Eastern Europe we still only have the 2.5 month old BUH version with its crippling LTE overheating and battery drain issue. This is appalling and discriminatory behavior. Before you roll out another minor update for your favorite regions, you need to roll out a version with the critical LTE fix for the rest of the world.

[clothednblack]

From what I have read, LTE version are held by carriers and then released. Non LTE go straight from samsung as it doesn't need a carrier to make sure its still fully compatible with their network. My friends here in the states are way behind in updates compared to my non LTE watch 4, one of the many reasons I chose to not get the LTE watch. I'm not saying other countries are not behind due to other reasons, but this has been my experience.

[SamsungAdam · Accepted solution]

Thanks for reaching out. This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/us/common/visitlocationsite.html

[userXN0eF6UKdM]

"...support for these models is very limited..." You said it SamsungAdam and that's exactly the problem. We buy your product, pay the same or more for it and get little to no support.