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Galaxy 3 watch and skin rash

(Topic created on: 2/21/21 8:15 PM)
user54WqsmDWbF
Constellation
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Galaxy Watch

Got a galaxy watch 3 for my wife. However, she is having severe skin rashes and stopped wearing this expensive watch.  Is there anything that can be done to address the rash issue? 

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Thank you for reaching out. I'm sorry to hear about the symptoms your wife is experiencing. Can you please provide me with the full model number, serial number/IMEI, and a picture of the symptom she is experiencing in a private message: http://bit.ly/2JH2rq2


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avery31415
Astronaut
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Galaxy Watch
Make sure she takes off the watch every few hours to let her skin dry out. Putting baby powder on her wrist might also help to keep the area dry. She might be allergic to the material of the watch band, so changing out the band may help as well.
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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Thank you for reaching out. I'm sorry to hear about the symptoms your wife is experiencing. Can you please provide me with the full model number, serial number/IMEI, and a picture of the symptom she is experiencing in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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user54WqsmDWbF
Constellation
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Galaxy Watch

Hi,

Thanks for your support. Here are two pictures, one with the skin rash on wrist and other with thr product info.

 

hope this is enough

thanks

892E574C-BC15-495F-9EFB-481A17A4B2DE.jpeg

F12C6D19-7020-417B-8A81-127D5655DD6F.jpeg

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