Original topic:

Galaxy 4 suddenly lost battery life

(Topic created: 12-08-2021 04:39 AM)
Ellin
Comet
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Galaxy Watch

I know much has been written about battery life, mine wasn't terrible and seemed to be getting a little better incrementally for a few weeks, BUT , last night I charged the watch before going to bed and I had 1 day, 2 hours and I put it in sleep mode every night which usually adds a few hours,, last night, I got up to go to the bathroom and checked the time save it was totally DEAD!, at 3ami out out in the charger, it's now 7am, fully charged but the hours left now say 22 hours! So, basically my question is why and how this happened, ace should I be returning it, I actually bought it in a Samsung Store.

6 Replies
SamsungFan5
Astronaut
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Galaxy Watch
If the battery keeps acting up like that, I'd say you need to exchange it. It obviously shouldn't take that long to charge, especially a battery that small.
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Lgibson
Asteroid
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Galaxy Watch
If that is the case you will probably get 98% of all those watches sold back from everyone who bought one! The reason I say 98% because the other 3% will toss it.
Ellin
Comet
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Galaxy Watch
It wasn't the length of charging, I charged it, had 27 hours left at 1am and at 3am it was dead, then I recharged it and said 100 percent I only got 22 hours
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Lgibson
Asteroid
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Galaxy Watch
My watch 4 only lasts 3 hr with everything off. This is the second watch. Had to send the first one back because in the first call on it, it overheated and burned my arm! I have gone around and around with Samsung! Corporate was supposed to call... never did! Anyway was a huge mess. Got the no watch and the update it had stopped the overheated like the first one. But the battery life with nothing on is 3 hrs! Come on Samsung! You will lose a bunch of customers on this one !
SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Watch

@Ellin Hello, I understand how frustrating it is when your watch suddenly loses battery life. Here is an article with some things that may help. https://www.samsung.com/us/support/troubleshooting/TSG01003232/ I also recommend resetting the watch. https://www.samsung.com/us/support/answer/ANS00084702/ Once you do this, test to see how long the battery holds up. If you are still experiencing decreased battery life, I recommend having the watch evaluated by a certified technician. For service options, please reach out to us via one of the following options with the model code and the serial number or IMEI number of the watch: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private message: http://bit.ly/2XERsky If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.



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Ellin
Comet
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Galaxy Watch
First time just totally died after charging, it says one day and 2 hours and 2 hours later dead! I have an appt at the Samsung store this afternoon
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