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Constellation

Galaxy Active 2 Battery Drain

I recently purchased an Active 2 LTE version from T-Mobile and I noticed the battery cannot last me a full day at all. Regardless of what I do the battery still tends to drain fast. Has anyone had the same issues and been able to resolve this?

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Samsung Moderator
Samsung Moderator

Re: Galaxy Active 2 Battery Drain

Give this link a try: http://www.samsung.com/us/support/troubleshooting/TSG01003232/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: Galaxy Active 2 Battery Drain

Same issue here with Active 2 BT.

Went to sleep tonight with 100% battery, woke up with 24% and noticed the battery still draining about 5-8% per hour. Already checked the wear app too and nothing indicates that there is an issue, the app says I have 7 hours of battery left when clearly I'll get another 2 hours at best. I've owned this watch for a week and until this point I've had zero issues with battery life, I haven't really changed any settings either so this is really weird to me.

It seems to me that Active 2 is not the only watch with rapid battery drain issues, and everyone is having a different solution to their problem, so I'm thinking whether I should open up my own discussion or not?

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Astronaut

Re: Galaxy Active 2 Battery Drain


@@

so far what  I have experienced with Samsung is basically you have to disconnect all the usable features in order to have a longer battery life which completely makes the watch useless I wouldn't have bought such a fancy smartwatch if I didn't want any of the features to be able to be usable You can't continuously track your heart rate for accurate heart rate monitoring can't continuously track your heart rate for accurate sleep monitoring can't have your watch face wake up every time you move your arm you can't have it connected to Wi-Fi you can't have it do this you can't have it do that you can't have it do this you can't have it do that so then what's the point of even having this piece of junk.

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Constellation

Re: Galaxy Active 2 Battery Drain

To anyone in the future having issues with battery life: if you have the Spotify app installed on your watch, try uninstalling it.

I took my watch back to the retailer, it was sent for repairs. After about 2 weeks they sent it back without having diagnosed the problem. After I got it back, I didn't have any issues anymore either, when after a week I decided to install the spotify back to my watch, I realised it had really low reviews, so I decided to read some and a lot of people had complained about bad battery life.

Now, this isn't Samsungs fault, not in my case, but I'd suggest that either Samsung advise them to fix their app, or remove it off of the galaxy store because clearly in my case I had thought it was a factory fault, not the fault of an app. 

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Astronaut

Re: Galaxy Active 2 Battery Drain

I had a feeling this might be the issue.... I just uninstalled it, let's see if it pays off! It's kind of a lose-lose though, right? Like on one hand, it's nice that my watch isn't broke... but at the same time I shouldn't have to delete an app that I want to use... that's a big reason for having a smart watch in the first place..... Smiley Frustrated

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Asteroid

Re: Galaxy Active 2 Battery Drain

Im having the same issue now. Have you found the solution yet?


@userqgre2g0mmu wrote:

Same issue here with Active 2 BT.

Went to sleep tonight with 100% battery, woke up with 24% and noticed the battery still draining about 5-8% per hour. Already checked the wear app too and nothing indicates that there is an issue, the app says I have 7 hours of battery left when clearly I'll get another 2 hours at best. I've owned this watch for a week and until this point I've had zero issues with battery life, I haven't really changed any settings either so this is really weird to me.

It seems to me that Active 2 is not the only watch with rapid battery drain issues, and everyone is having a different solution to their problem, so I'm thinking whether I should open up my own discussion or not?


 

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Constellation

Re: Galaxy Active 2 Battery Drain

This same thing started happening to my galaxy watch... i tried resetting the device so we will see if that works... but so far it hasn't because it died right after the reset. Lol

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Constellation

Re: Galaxy Active 2 Battery Drain

I am having the same isuue. The first three weeks, I was getting nearly 2 full days on a single charge. Over the last three days, I am barely getting a full day. I called Samsung and they are having me send it in for repair. After checking forums, it appears that this is a common issue. Hopefully this will get fixed, or its back to Apple for me. 

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Asteroid

Re: Galaxy Active 2 Battery Drain

Im having the same problem right now. Have you found the solution yet?

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