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Constellation

Galaxy Active 2 Bixby update keeps restarting

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I've updated bixby 10 times. It gets to 100% then just says update available. It's always the same version 3.106.4. has anyone else had this? 

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Samsung Moderator
Samsung Moderator

Re: Galaxy Active 2 Bixby update keeps restarting

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Hello,

 

I would try this: Back up the watch and perform a factory reset. Just a heads up, by doing this will delete any previous devices that have been paired to that device, you will have to re-add each device again. Once the watch is reset back to its factory settings, try updating the Bixby update again.

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15 REPLIES 15
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Astronaut

Re: Galaxy Active 2 Bixby update keeps restarting

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Same thing, frustrating 

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Astronaut

Re: Galaxy Active 2 Bixby update keeps restarting

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I had the same issue. just wait for it to finish... I did, and it finally completed the update

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Constellation

Re: Galaxy Active 2 Bixby update keeps restarting

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like i said in the post, I've let it finish 10 times and it just asks to update again.

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Astronaut

Re: Galaxy Active 2 Bixby update keeps restarting

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did you restart your watch?

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Astronaut

Re: Galaxy Active 2 Bixby update keeps restarting

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Yes, I'm having the same problem. Rebooted phone and watch multiple times. When I click the update button on my watch, it goes all the way through the update install process and then when it completes, it returns back to the "update" prompt screen and asks me to update the watch.  Annoying! 

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Samsung Moderator
Samsung Moderator

Re: Galaxy Active 2 Bixby update keeps restarting

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Hello,

 

I would try this: Back up the watch and perform a factory reset. Just a heads up, by doing this will delete any previous devices that have been paired to that device, you will have to re-add each device again. Once the watch is reset back to its factory settings, try updating the Bixby update again.

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Asteroid

Bixby Update Galaxy Watch Active 2 IMPOSSIBLE

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Frustrated to no end that I've been unable to use Bixby on my watch for a week now. It keeps saying I need to update it. IT WONT UPDATE. The completely useless customer support knows nothing of how to help. Thanks! Fix this asap. 
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Astronaut

Re: Bixby Update Galaxy Watch Active 2 IMPOSSIBLE

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Same problem. Downloads update, updating, and then update required. 

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Constellation

Re: Bixby Update Galaxy Watch Active 2 IMPOSSIBLE

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I'm facing the same issue. Common Samsung fix it. 

I can't do simple things like adding a note to calendar with ease. I can't sit around typing stuff on the watch. 

 

If anyone knows any workaround pls tell

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