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userQT9nLTJmtZ
Constellation

Galaxy Active 2 Heart Rate Sensor Cover Falls Off

So disappointed. This watch was purchased for me as a birthday present (a product that had only just released to market a few months prior), and not even 3 months into owning it, the heart rate sensor cover has come off twice. $450 on an LTE watch that claims ip68 water resistance, and the back comes off after 2.5 months of wear. Not exposed to water by showering, swimming, or anything more than being under my shirt sleeve during rain.

 

This is my second Samsung watch; my first was a frontier LTE that failed to maintain a charge and power on after 9 months of usage. Needless to say, this will be my last.

 

After reading countless reviews on this forum and elsewhere, I have ZERO expectation of Samsung remedying this situation in a manner fitting of the product cost. Due to the size of the failing part, and the clear choking hazard it presents to small children, I will be contacting the US Consumer Product Safety Commission, and reviewing options for a class action (perks of working for a top law firm). If anyone reading this would like to contact me to be kept abreast or share similar experience, simply reply to this and I will contact you via your username. I will be reaching out to others who posted reporting the same issue. 

 

What is clearly a manufacturing flaw is aggregated by Samsung's choice of response, as well as inaction to make the general public aware - much less address the flaw to begin with. 

7 REPLIES 7
Samsung_zJzaxFE
Astronaut

Ok

Ok

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MadMoneyDaOne
Constellation

Re: Galaxy Active 2 Heart Rate Sensor Cover Falls Off

Please keep me informed. I'm having the same issue. 

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Samsung Moderator
Samsung Moderator

Re: Galaxy Active 2 Heart Rate Sensor Cover Falls Off

Good morning @MadMoneyDaOne! Will you please send a private message with the model code and the serial number of your watch and a brief description of how your cover fell off? http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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Bejamin77
Astronaut

Re: Galaxy Active 2 Heart Rate Sensor Cover Falls Off

What exactly is this about? Seems extremely strange that the cover wild just fall off.

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Toot27
Asteroid

Re: Galaxy Active 2 Heart Rate Sensor Cover Falls Off

wait till it happens to you

 

sadly mine fell off today on 46mm

I was taking the watch off, and found the cover fell off !!!!

and previously on Gear fit2 same happened

never used near water at all

 

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Samsung Moderator
Samsung Moderator

Re: Galaxy Active 2 Heart Rate Sensor Cover Falls Off

@Toot27 I would be happy to look into this for you further. Can you please send a private message with the model code and the serial number of your watch and a brief description of how your cover fell off: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userTYXuU0yuGQ
Astronaut

Re: Galaxy Active 2 Heart Rate Sensor Cover Falls Off

I've experienced this problem as well and I've never ever gotten the watch wet or even sweat with it on and after reading all the complaints I don't hold out any hope that I can ever get the watch repaired. I really loved wearing it; this is too sad!

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