I recently bought an Active 2 and soon after I noticed a rash/burn. I had a Fitbit for the past year and no issues. I scrubbed the back and cleaned my wrist and still no change.
I'm hoping I can return the watch to Best Buy because this is unsatisfactory.
Oh man, could that be an allergic reaction to the material on the underside of the watch? I have a 3rd-party band that seem to have given me something similar but on the other side of my wrist. Have you consulted a doctor/dermatologist?
I've had both Active and Active 2 over the last couple of years.
Its not a recurring problem for me though, but I did suffer burns/rash a couple of times in the last 4 months. I havent researched it, but notice it happened both times when there was handwash soap left on the wrist.
As we do now accustomed to doing, I have been washing my hands vigourously right upto my wrist (the Covid preventive 20-second wash); at times I may have neglected to fully rinse the wrist. I suspect the Led reader light under the watch could be reacting with the trapped soap residue & causing the rash/burn.
Thats been my experience on 2 ocassions. Hope that helps.